Review Time
Impossible to contact. I have been trying to contact for over 3 months now and have been left without medication, effecting my work and personal life. I have tried to send emails, use the contact form on the site and also called many of times spending numerous hours without a single answer. The emails have bounced back as the inbox if full (I have never heard of this before).NHS cannot take over as no shared care and the only option I’m left with is being referred again under the right to choose which is a minimum of 12 weeks before ‘assessment’. Due to the dosage I guess I will have to start again at a lower dosage which didn’t have much of an impact after the first week and this will then take months to find the right dosage.Awful customer service.
I was discharged into a Shared Care Agreement that they never to my GP despite me chasing them for over a month. I'm now at medication and continuity-of-care at risk. On looking into ADHD Harrow Health, there are a lot of people with ADHD who get diagnosed and prescribed by them, and then are dropped between the cracks after 3-5 appointments with no access to their prescribed medication.They are IMPOSSIBLE to contact.I was assessed and titrated by ADHD Harrow Health this year and discharged to my GP under shared care. Up to this point everything was utterly brilliant. Excellent care from excellent and helpful people.Then your discharge letter says you would send the Shared Care Agreement (SCA) to my GP. Over a month later, my GP still hasn’t received it. They can’t legally continue prescribing lisdexamfetamine 50 mg without the SCA.I’ve emailed requesting urgent communication and action on 1 Aug and 5 Aug and had no reply. Phone lines go unanswered. I will run out on 23 August 2025. This is a real continuity-of-care risk.What I need:1. Email the signed Shared Care Agreement to my GP today and please let me know this has happened2. Issue a 28-day bridging prescription while the SCA is completed.I’ll update this review as soon as this is resolved. Patients with ADHD already struggle with admin. Please help me avoid falling through the cracks for no other reason than you failed to send one document after months of otherwise excellent care.
Two hours past the due appointment time they have not shown up, and have made no contact. Phone line is closed, I have never received an email reply from them and have had multiple issues with their texts not being sent. They asked me to book an appointment using the link they sent once without sending a link. Did not answer the email. Found their number on Reddit as they have deliberately removed it from their website (It's 02039896766, btw). They automatically hang up if you have been waiting for half an hour and you have to call again. Last time it took four calls for them to answer. I guess the tactic is to hope you go away. Do not let that work.DO NOTE USE THIS SERVICE. The wait times are a lie. Find somebody else. I cannot stress this enough.
Initially ok,Wait time was short and I looked forward to finally getting the assessment. But.Clinician was short tempered, rude, dismissive and patronising.Kept saying we were rushed for time and that there was a problem with the video call although I could see and hear everything perfectly.He rushed through the assessment, gave me no chance to describe or explain anything, didn’t seem to have any grasp of masking / late female diagnosis.He didn’t seem to actually listen to me and didn’t seem to want to be present. I had been told it would last 2 hours, it lasted 45 minutes (and for most of that he was saying there were problems with the call and fiddling / stopping / restarting the call. The whole experience was a frustrating, upsetting and exhaustingly bad one. At the end he said “ You don’t have adhd” and I am absolutely sure he is wrong. Am 46 years old and adhd completely explains my struggles. I have done myResearch, my counsellor is sure I have it, my friends who have it are sure I have it.I went through right to choose to Harrow Health to finally get some clarity, but instead I got a really harrowing experience.Pun intended.He had not heard any of my side of things and I feel exhausted and angry at the whole waste of time.
Really poor follow up service. Takes many many times to get through on the phone, when eventually you get through told “they will get around to it sometime” No reply to emails whatsoever. Consultation was all fine however when further information was needed it’s like they don’t want to know anymore. You don’t have an identifiable contact which would help. The delay they cause to me getting the relevant medication is incredibly upsetting. The person who answered the phone line comes across as a very inexperienced telephonist with poor customer care skills. This is a service for people with ADHD who often have anxiety and difficulty processing so this must be better than this!!
I waited a long time to even get an assesement where there was no clarity or clarification that they had received documents despite emailing every few days to ask. Then I finally had an assesment, and was diagnosed.They then asked for an ECG, which I had to get twice; and almost a third time becuase their staff said they were unreadable; this shocked my GP and the nurse that took my ECG. After 3 weeks they finally come back and say its actually fine, and give me a perscription. Thats great but they havent even told me what type of ADHD I have, what to expect, what the treatment plan is, not even an appointment for medication review. I have emailed them every SINGLE DAY for 2 months now trying to get someone to help me but I never get a response, and calling is useless becuase you get cut off after half an hour of waiting and they never pick up the phone. The one time I have got them on the phone they were unbeleivably rude and were trying to gaslight me into beleiveing their absolute incompetence was somehow down to me. I have started the medication and it is putting me through the ringer and I cant even ask or get help.
never send correspondence, except a text message to tell you the time and date. The website is useless, and the phone is never answered (am on now as 23mins) it disengages as 30mins. If you want to go somewhere where you won't be triggered, trust me, this is not the place.
Awful service ! the assessment was rushed and lasted only 40 minutes. I didnt feel heard at all, i kept having to ask what the clinician what he was saying. Was no empathy what so ever. Tried to email/ phone on numerous occasions no response. When i received my report there were so many errors and the total opposite to what i had said ! Do NOT recommend this place.
The absolute worst people ive ever known or not known because since they are meant to be working i think they don't care about anyone and never bother to reply to emails. There appointment system is so confusing and they're so busy you're on hold for 30 minutes which then you will get cut off ive emailed so much and they've now discharged me for not informing me of how to do my face to face appointment which is actually over a link which you need to have identification know your blood pressure amongst everything else like we're all professional doctors. Don't understand how they can give a diagnosis seeing as there's no communication at all and they are rude lazy selfish people who don't care about us that suffer. Im going to go to extremes and fight to the top to get rid of the no good workers which are not working and make sure this service is dealt with.
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