Review Time
We’re just coming out of our AdScale trial period, and I wanted to share how helpful it’s been so far. We’re a very small business, and like so many others, we each carry more than one job at a time. I’ve never had the bandwidth to manage ads with any consistency, so having a tool that simplifies the heavy lifting has made a real difference.The setup was surprisingly easy. Nicole walked me through each step, and we did it together in real time, which took all the stress out of it.What’s made the experience even better is Nicole herself. She’s been attentive, patient, and genuinely available as I learn my way through everything. Every question gets a thoughtful answer, and she never makes me feel rushed or in the weeds.We’re still early in our journey, but the results are moving in the right direction, and the support has been fantastic. I’m looking forward to seeing how things continue to build from here.
I’m new to Shopify, and I started using Adscale to support the marketing efforts for my startup. Idan has been incredibly helpful—not only in implementing the app, but also in driving real results for my business. He continues to guide me as I work toward achieving my revenue goals. I truly appreciate his thoughtful suggestions, quick feedback, and the time he takes to educate me on how to succeed with this platform.
I've been working with Adscale for a while now, and honestly, it’s the best service for the price compared to big marketing agencies. They’re incredibly helpful, reliable, and a great partner for small businesses looking to achieve real results without overpaying for agency fees.Their customer service is a solid 10/10 — always attentive, responsive, and genuinely focused on helping you grow. Today I was assisted by Idan, who helped me create several new ads and optimize my campaigns. He also explained everything clearly and shared valuable tips and insights on how to scale sales and maximize profits.Overall, I’m very satisfied with Adscale’s support and results. Highly recommend them to any small business looking to grow efficiently!
We never had much success with Facebook or other social media advertising — we spent thousands of dollars with very little return. Since using Adscale, our revenue from social media has skyrocketed! Their team actively manages our account and makes sure every dollar is well spent. I highly recommend their services.
Misleading Performance Guarantees, No Accountability, and Disregard for EU ProtectionsWe joined AdScale after two onboarding calls with Daniel, where we were promised results within 2–3 weeks and a minimum 4× ROAS. Instead, we spent over €2,800 through their platform and saw only one attributed sale — despite using a stable, previously successful ad account with the same products, website, and creatives.We reported technical issues early in the campaign and received no meaningful response. There was an 11-day gap in communication, even after escalation was promised by their senior team. To this day, those problems remain unresolved.When we requested a refund, AdScale acknowledged that the service did not meet expectations, but refused to accept any commercial responsibility. They repeatedly cited internal policy and the fact that ad spend was paid to Google/Meta — ignoring the role their system played in mismanaging those funds.What’s especially concerning is that while AdScale has an office in the Netherlands and clearly targets EU-based customers, they appear to disregard EU commercial law obligations. Instead, they rely on internal policy and the fact that their headquarters are in Israel as a way to sidestep accountability. This use of jurisdictional loopholes to avoid offering refunds or proper redress raises serious concerns.Many of the 5-star reviews on their platform appear to reflect early onboarding impressions, not long-term outcomes. In contrast, our experience aligns closely with several well-documented negative reviews — poor performance, lack of support, and refusal to take responsibility.We strongly advise caution. If your campaigns underperform or something goes wrong, you’ll be ignored, and AdScale will offer free platform credits rather than resolving the issue or acknowledging fault. That’s not acceptable for a business-facing tool handling serious ad budgets.
Misleading Sales Promises, Poor Performance, and Overpriced Contract – Not Worth $3,000/month------------------------------------------------------------------------Total waste: 9000$ on 3 month subscription with no value, time and no clear strategy.We’ve been a client of AdScale for the past two months, and unfortunately, our experience has been extremely disappointing.Before signing, their sales team assured us—during calls on Zoom or Google Meet—that AdScale would significantly improve our ROAS and campaign performance using AI. They even showcased results from other companies as proof. Their website reinforces these claims, stating they can improve ROAS and other key performance metrics. He said that our cost per purchase in our brand was too high and that their app would help lower our customer acquisition cost. Then he showed examples and performance data from other clients, which we found to be unprofessional and unethical, as it involved sharing confidential store performance information without consent.However, the reality was far from what was promised.After signing a $3,000/month contract (which they call a "software + account manager" fee), we quickly discovered that no meaningful optimization was being done. The campaigns they ran were basic, and they didn’t even use the full “Website and Shop” setup in Meta ads—just “Website” only, which is a huge miss for an eCommerce brand. Our ad budget of $8-10k per month was essentially wasted, with no improvement in results compared to managing ads ourselves or hiring a freelancer for $500–$1,000/month.Don’t rely on what the sales team tells you—read the contract carefully. Or better yet, don’t sign anything at all unless you're 100% sure. What they promise and what they deliver are miles apart.When we raised concerns after the first month, we were told “it takes time” and that “resources have been allocated,” but those were just empty words. We waited another month, but nothing changed. In fact, our performance actually got worse—especially disappointing since this is our peak season compared to last year.There are no performance KPIs in the contract. So even if your CPA is terrible or your ads are underperforming, the contract remains active, and you’re still expected to pay $3,000/month while they say, “we have a plan, we’ll do better.” This creates a situation where you’re locked in, paying for poor service, with no accountability on their side.We initially accepted a three-month term with an early exit window. Now, after two full months of poor performance, we’ve requested to exit early and not pay for the third month—because it’s clear this service is not as advertised and not worth continuing.I wanted to rate 0 but there no 0 button.Bottom line: If you’re expecting real strategy, results-driven media buying, and campaign improvements, you won’t find it here. You're better off hiring a competent freelancer or internal media buyer. We feel misled and regret signing this contract.
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AdScale helps online stores grow faster with AI-powered advertising across multiple channels — all from one platform.
Since 2018, AdScale has been transforming eCommerce advertising through advanced AI and proprietary data signals that even Google and Meta can’t access. This gives our users a clear advantage: more accurate targeting, smarter campaigns, and better results.
Our AI is trained on insights from over 200 million eCommerce orders, giving online retailers a smarter way to scale through better data, automation, and results.
In addition to paid ads, AdScale makes it easy to run Email and SMS marketing — either within the platform or by integrating with your existing systems. Flexibility built in, so you can work the way you prefer.
Trusted by 7,000+ online stores in 120+ countries, and proudly maintaining a top-rated score on the Shopify App Store, AdScale helps brands simplify their marketing, improve ROI, and grow profitably.
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