Review Time
Referred for a heating issue by my home emergency coverage, I was impressed with the service. Nicolle was excellent, swiftly coordinating the heating engineer's visit and ensuring the report was received promptly. She followed up for electrician approval from another team, which needs to improve its service levels, particularly regarding wait times and customer interactions during challenging periods. Nicolle also arranged the electrician from the same provider. Great work, it's refreshing to see authentic customer service!
Referred by my home emergency coverage due to no heating, I found Nicolle to be exceptional. She efficiently coordinated the heating engineer's visit and ensured we received the report quickly. She also followed up for approval for an electrician, who needs to enhance their service levels, especially regarding wait times and customer communication during tough situations. Nicolle also arranged the electrician from the same service provider. Kudos for showcasing true customer service!
When my boiler malfunctioned, I contacted a representative who was delightful and incredibly helpful. She managed to arrange for an engineer to visit on very short notice. The engineer quickly identified the issue, organized the necessary parts, and completed the repair. This service is fast, efficient, and competitively priced. Both the representative and the engineer are invaluable assets. Thank you for the assistance—it was greatly appreciated!
This service provider deserves the highest praise! Their efficiency, communication, professionalism, and friendliness are remarkable. Calls are answered promptly, emails are responded to quickly, and the engineers keep you updated on their arrival times. They quickly diagnose issues and maintain cleanliness. They are transparent about costs and strive to help minimize expenses. I wouldn't consider using anyone else!
After being overlooked by several plumbers, I contacted this service provider based on positive reviews. I received a prompt response with a fair quote, and once accepted, the job was scheduled shortly after. The customer service was outstanding. The plumbers arrived on time, worked diligently, and left the area spotless. I would highly recommend this service to anyone.
The team that came to replace our boiler for an urgent house sale did an excellent job. They worked efficiently to complete the task. The following day, building control confirmed everything was perfect. I highly recommend this service for all plumbing needs.
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We provide high quality plumbing and heating services for both commercial and domestic customers in the Belfast, Lisburn, Ballymena, Bangor, Portadown, Newry and surrounding areas.
We also provide total home solutions for a number of insurance providers throughout Northern Ireland and are experienced in carrying out NIHE funded boiler & insulation installations.See more
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