Review Time
A truly remarkable item! I've been wearing it constantly for nearly a year, even during showers. The bracelet has maintained its charm and remains beautiful. I'm excited for many more years of wearing it and hope to acquire additional pieces from you.
Initially, I had concerns about ordering due to reviews mentioning lengthy delivery times. However, my experience turned out to be quite positive. I placed my order on December 22nd and received the package by the 29th, which is impressive considering the Christmas rush. The product met my expectations as well. Therefore, I happily give the company a full 5 stars.
My husband gifted me the necklace, and it's truly stunning, but I was quite frustrated with how tangled it was upon arrival. We spent a lot of time trying to untangle it. The company really needs to enhance their packaging to prevent this issue.
As a repeat customer who has purchased several sets of earrings, I encountered a faulty set this time. Resolving this has been challenging, with numerous emails and delays, and no effective solution yet. The video I sent isn't working on their end, and despite offering to send the earrings for review, I'm still waiting for their address. It's unfortunate, as I was previously a big fan of the company.
Very poor customer service and unresolved refund. I returned my entire order within the return period, confirmed received on December 12th, yet my refund hasn't been processed. My customer service experience has been disappointing. I've reached out multiple times, but my inquiries were either ignored or unhelpful. I was told the refund couldn't be processed due to an open case, but that case is now closed, and the issue persists. I'm trying to resolve this amicably, but the lack of support and communication is frustrating. I'm still waiting for my money, even though the return was received a long time ago.
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Responsible craftsmanship.
Shaped by time, inspired by history.
Gold plated jewelry - Ethically made in France - Free worldwide shipping - Two-year warranty
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