Review Time
I booked a trip and made a payment through the app. They deducted the amount from my account and then canceled my reservation. There was no reply to my emails, and when I called, I was told there was a system issue, and the refund would take a month. If I wanted to rebook, I had to pay again. Last year, I also had to make multiple calls to get a refund after waiting three months.
I booked a trip and paid through the app. They charged my account and then canceled my reservation without any communication. I received no replies to my emails, and when I called, they said there was a system issue, promising a refund in a month. To rebook, I had to pay again. Last year, I had to make several calls to get my refund after waiting three months.
I booked a return ticket from one city to another, and the flight from my departure point was delayed by 6 hours, not due to weather but due to low passenger numbers. On my return, the flight was delayed by another 3 hours. I only found out about the delay while heading to the airport, and I ended up missing my check-in time and had to pay for a next-day flight. This will be my last trip with this airline; I'd gladly pay more to fly with a different carrier.
I traveled from one country to attend a wedding. After landing for business, my flight was canceled without options, causing me to miss the wedding. They offered another flight, but it was delayed several times, and I was left without any clear information. This has been an extremely frustrating experience, and I would never trust this airline again.
This airline has been the worst I've ever encountered. I strongly advise against booking flights with them. On an international trip, my flight was delayed by 6 hours with no notification. Upon returning, I had to wait at the airport for 24 hours due to another delay, with no clear updates. The food was subpar, and the staff were rude and unhelpful. This has been my worst travel experience in a decade, and I will not fly with them again.
I booked a ticket in an emergency, but it showed as 'waiting list.' I waited 14 hours for confirmation, only to find out that passengers who booked later were prioritized. I was led to believe there was a fair process, but it was anything but. Eventually, I had to book another ticket, and my payment was held until I requested a refund. This experience was deeply disappointing.
My father, who is diabetic, needed to travel for medical treatment. We arrived at the airport well in advance, but due to poor service, we missed our flight. The staff were unhelpful, and I was made to run around asking for assistance. In the end, I had to pay extra for a new ticket. While one staff member was kind, the overall experience was frustrating and disappointing.
The staff are irresponsible and rude, showing little regard for passengers. Flight timings change frequently without notification, and passengers are treated poorly. Many have health issues and cannot wait long periods for food. This airline needs serious improvements in customer service.
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Airblue Limited is a private Pakistani low-cost airline with its head office on the 12th floor of the Islamabad Stock Exchange Towers in Islamabad, Pakistan.
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