Review Time
Very bad experience. I paid for more expensive parking because cheaper options said no shuttle. Guess what? The expensive parking had none either but no one care to say. It cost me $50 more to order shuttle. It would have been cheaper to park at the airport.
Also, Hilton Garden Inn is no better either. No signs that tell you where to park. You had to go inside to get a parking pass which took time when there was no time left. The front desk had no rush to get it done quickly.
Overall bad experience. Do NOT use them.
Very bad experience. I paid for more expensive parking because cheaper options said no shuttle. Guess what? The expensive parking had none either but no one care to say. It cost me $50 more to order shuttle. It would have been cheaper to park at the airport.Also, Hilton Garden Inn is no better either. No signs that tell you where to park. You had to go inside to get a parking pass which took time when there was no time left. The front desk had no rush to get it done quickly.Overall bad experience. Do NOT use them.
The hotel (Aloft/Element Love Field, Dallas) workers were friendly and helpful, including the shuttle driver. But the lot was not secure, and our car was vandalized, driver window smashed, and all tires were stolen on the second night our car was parked there. :-(
I booked online and paid for a spot at EWR. When we arrived the attendant informed us of a 5 dollar a day fee for small SUV. We were in a Hyundai Kona, which is smaller than most cars. Hidden fees and unfair charges. Would never recommend or use again.
I showed up at the hotel at 3 am on Thanksgiving morning and was told there was no parking available. But, I made a reservation! Sorry, overbooked, no spots available. Reservation means NOTHING. No guarantee. Well, wasn’t the purpose of the reservation to guarantee me a spot? Wow, my plane leaves in 2 hours. What am I supposed to do? Lesson learned. Never again.
Upon picking up car at JFK lot, a dent in passenger rear door which was parked at lot from 8/22/2025 thru 9/7/2025. I had previously taken photos of car before leaving it which clearly showed no damage. I was instructed to call back the following day. The next day I called and was told they would review their parking lot video. For the past 3 weeks I have called but they only say that Mohammad will call me back - he never does. The damage to the car came to $424. DO NOT PARK HERE!!!
We returned from our trip and called them to send a shuttle. After a while one came by, but the driver only stopped long enough to say he wasn't taking anyone on, and that the next shuttle would be in 10 minutes. It didn't come. After about 20 minutes I called again and was told one would be by in another 5 minutes. After another long wait a shuttle came by, and the driver said the shuttle was full. We waited a total of about 45 minutes and finally got a taxi instead. WOULD NOT RECOMMEND THESE PEOPLE.
Booked a spot at 1400 E Touhy Dr near ORD, had no issues parking & taking the shuttle to the airport. However upon return couple weeks later, the shuttle never showed up at the airport as described by the website (waited close to an hour). When I called customer service, generic instructions were given & was not helpful. Ended up taking a different shuttle from a nearby hotel to get back to the parking lot/car.
Purchased parking that was supposed to include free airport transfers. When we returned from our trip we called the hotel for shuttle pick up. We were told 20-25 minutes. After 30 minutes and no shuttle I called the hotel again. They told me they didn't have a shuttle that day. I needed to call an Uber or taxi. Costed us $30. Messaged airport parking.com and they told me basically oh well. We can't do anything. They sold me the package and I paid for a service but they aren't liable to provide it? Don't use them, they don't stand behind what they sell.
AirportsParking service completely failed to provide me with a parking space at Western Premium Toronto Airport Hotel, putting my entire family at risk of missing our flights. This is absolutely unacceptable.I will never use your service again This is not just an inconvenience—it is a serious failure on your part.
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