Review Time
They consistently provide false information and fail to respond after payment. They do not honor the promised accommodations and take the full payment. Despite daily inquiries post-payment for hotel confirmation, they only confirm subpar hotels right before travel. We reserved a five-star hotel but were given a three-star option, and after complaints, they finally offered a four-star hotel. We made this booking six months ago, giving them plenty of time to secure the five-star accommodation. I will keep this rating unless I receive the five-star hotel as promised.
They continuously provide false information and disappear after receiving payment. They fail to honor the promised accommodations and keep the entire amount. They confirm subpar hotels right before travel, despite my daily inquiries for confirmation post-payment. We booked a luxury hotel but were given a budget one, and after much debate, they provided a mid-range hotel. We secured this booking six months ago, giving them plenty of time to arrange the luxury stay. I won't change this rating until I receive the promised luxury hotel.
The service provided by the team was exceptional. They handled all my arrangements for the journey at a great price without compromising quality. From booking my accommodations and arranging the visa to ensuring I was comfortable throughout my trip, they were in constant communication. Transportation was seamless, and staff were present at both locations to facilitate a smooth check-in. They also organized all my tours, which I highly recommend as the guide provided detailed historical context. Overall, it was a very enjoyable experience, and I would recommend this service to friends and family. Thank you for the outstanding service.
We recently completed our Hajj journey with this service, and they took excellent care of us. The staff went above and beyond, keeping us informed daily before, during, and after our trip. They provided plenty of useful information to enhance our experience. I would recommend this service to anyone considering Hajj or Umrah, as they truly prioritize their clients.
SCAMMERS!!! PLEASE AVOID THIS SERVICE AT ALL COSTS. I was charged a deposit for a family trip, but due to a change in regulations, I could no longer travel. They refused to refund my money, and the representative has been unresponsive. The level of rudeness and unreliability is unacceptable. I am extremely stressed trying to recover my funds. I will never recommend them because they are dishonest! I plan to escalate this issue due to the emotional distress they have caused.
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Al Hijaz is offering Hajj Packages and Umrah Packages from more than 15 years for UK residents. We offer you a chance to get Hajj and Umrah Packages with cheapest rates. Our team is ready to guide and assist you 24/7 to make Hajj and Umrah Tours worry ...
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