Review Time
I attempted to cancel my order immediately after placing it, but was informed it was too late as it was already shipped, which was not accurate. The item eventually arrived four weeks later and looked nothing like the advertisement. It is extremely small and may only be suitable for very tiny dogs. Additionally, it does not light up and is made of hard plastic that could easily break, posing a choking hazard. I strongly advise against purchasing this item. Now, I am hoping for a refund, or I will escalate the matter with my credit card company.
This company is completely untrustworthy. I strongly advise against making any purchases from them. They are marketing these products under various names. I've been waiting for nearly two months for my order, and they keep providing vague responses about the items being stuck in customs. It's incredibly frustrating.
The one star is due to the brief excitement my dachshunds had for about 10 minutes with this ball. The customer service, shipping, and product quality were all incredibly poor. After being ignored for weeks, I considered disputing the charge and filing a fraudulent claim with my credit card company. I eventually received a prompt reply explaining that customs can delay products indefinitely, but the next day, shipping updates began to appear, and the ball arrived in under a week. It was charged upon arrival, which was a positive aspect, but as others have noted, it’s a hard plastic ball that can't withstand even light play. My dachshunds destroyed it in just 10 minutes. It really needs a sturdy rubber core and an outer protective layer. Avoid wasting your money.
The single star is for the brief excitement my dachshunds had for about 10 minutes with this ball. The customer service, shipping, and product quality were all extremely disappointing. After weeks of no communication, I considered disputing the charge with my credit card company. I finally got a quick response about customs delays, but then shipping updates started coming in, and the ball arrived within a week. It was charged upon arrival, which was a plus, but as many others have mentioned, it’s a hard plastic ball that can’t handle even light play. My dachshunds completely destroyed it in just 10 minutes. It really needs a durable rubber core and a protective outer layer. Save your money.
I fell for the hype and ordered one of the trending balls. During checkout, I was offered a second one for a reasonable price, so I thought it was a good deal. They arrived today, and I ordered it for my large dog who tends to destroy everything. The advertisement featured a larger dog playing with the ball, suggesting it could withstand chewing. However, the balls are tiny, the size of a golf ball, and the packaging even labels them as CAT balls. The website clearly stated DOG ball, with no size options listed. The picture showed a much larger ball that would fill a dog's mouth, unlike these tiny ones. Now I have multiple balls I don't need, and it’s frustrating to think about trying to get a refund.
I ordered over a month ago and still haven't received anything. The tracking information seems suspicious, and while I've gotten a few email responses about my refund request, they never address it directly. Instead, I keep getting messages saying it’s delayed in shipping. I regret spending $35 on this.
I would rate this product lower if possible. The advertising is misleading, and the ball is tiny, about the size of a golf ball. My dog played with it for only 10 minutes before the battery fell out, which is a serious hazard. I charged it, but it still doesn't work. I’ve emailed for a refund, but based on what I've read, I doubt I'll get it. This is a huge letdown.
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