Review Time
Absolute shocking service. Seems in Edinburgh Festival Square it pays to be a tourist. As a local you get shocking service and when you raise that as a paying customer you get told you’re out of order. We booked a table as we knew it was busy. When we arrived we asked if we could sit outside as we were early and just left a hot venue at the festival. The person at the door which we later learnt was the manager Jay walked us to table furthest away, I put the dismissive attitude down to being dressed at festival times. As someone working at this period in central Edinburgh I know how busy it can get, however it wasn’t busy outside and I had even joked about being put at the edge of the venue to the party I was with. We had a glass of Prosecco then decided to head in. When politely asking if this was possible we were told we needed a booking. Random as less than 30mins prior we had come in saying we had a booking. Guess you say you will sit outside cancels or negates a booking? After some back and forth a table was found. Well I say a table, it was a high long counter my the door. We were not shown to the table it was more a point then walking off. We took seats not totally sure if we had sat in the right spot. Unknowingly to them one of the party had a medical condition and the high seats were not exactly suitable. We spotted another table a little while later and again politely asked if we could move. They said they would ask. We witnessed Jay the manager clear the table in a manor that suggested we had caused an inconvenience. Anyone would begin to think we hadn’t just ordered food and drinks and clearly been good paying customers. The attitude and lack of service at this point was shocking and everyone was commenting. I’ve worked in hospitality and have many friends who do and this just felt totally lacking. Not one to say anything I felt the impulse to highlight it all to the manager, At this point not aware the issues had come from the manager Jay. After raising I was told it had been taken out of context and the rest of the party hadn’t said anything and been polite. I advised they were doing just that, being polite but also not happy. Rather than a simple sorry and finding out my issues I got excuses and threats based on a behaviour I wasn’t giving. I went back to the table to find the food was served but had come out cold. At this point I just left the venue as I wasn’t prepared to sit there after such shocking service. The rest of my party stayed to finish drinks and food before we headed onwards.It was like we hadn’t paying customers. I wouldn’t come back here for that kind of service. As a local there are a large number of places with far better service, food and actually know what hospitality is. Never been so upset to get accused of something that anyone will say is totally nothing my character.
We were visiting London this past summer and stopped in for a bite. The food was delicious and service was amazing. We were impressed at the variety the menu offered and the atmosphere. This is definitely a little gem and we will be back as soon as we can. All staff were hard at work and so hospitable. It was so nice to see customer service executed so well. Kudos to the staff, Keep it up!
If you want tea, you are handed a teabag and a pot of not very hot water. We had bacon rolls/sandwich the bacon was burnt black in fact. My son reckon it tasted like Ash. I quite like well done bacon but it was too much for me too . Of course, because you’re in the airport you’re trapped so it is what it is but don’t expect it to be good
We had lunch at this busy place. It’s not busy because it’s popular or good, it’s busy because of its situation, right next to the London Eye. I can’t believe what they are charging for a bottle of Diet Coke and a non alcoholic Guinness, it’s a complete rip off. The bar girl that served us was so arrogant and with no personality whatsoever. Not even a simple welcome. She then proceeded to start vaping in front of customers sitting outside. Who manages this place? Obviously staff don’t care if you are there or not. The food, 3 snacks we ordered arrived cold. The gyoza was so crucified it just fell apart, the prawns were over cooked and the chicken was reasonable. I presume everything is frozen. Not an enjoyable experience and not worth the money.
Food was very poor, half the ingredients were missing but they just served it anyway without apologising or even letting you know.You have to find the menu and order via your phone, no interaction, but they still ask for a tip!
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