alpinetrek.co.uk

3.4
3.4 Based on 52 reviews

Alpinetrek.co.uk is the supplier for outdoor sports such as climbing, ice climbing, hiking, bouldering or yoga: clothing, sleeping bags, backpacks, tents, climbing harnesses, ropes, crash pads, ice picks, snowshoes, gas cookers and much more....

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Average Rating

3.4

/
5

52 Reviews

5 Star
46%
4 Star
15%
3 Star
4%
2 Star
4%
1 Star
31%

All Reviews

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Review Time

Tretorn boots - Split on every seam

I ordered a pair of Tretorn boots in July, 4 months on every seam has split. Terrible quality. I have been in touch with Alpine Trek and

1
Date of experience: Feb 16, 2026
Nick Eastham
Superb Shopping Experience with Alpine Trek

I recently bought three items of winter, outdoor clothing, all competitively priced, and great quality. Alpine Trek is my business of choice for outdoor clothing and equipment.

5
Date of experience: Feb 16, 2026
Dr Alex Pavlenko
The sneakers arrived very fast and right on time. The tracking was clear and easy to follow, which m

The sneakers arrived very fast and right on time. The tracking was clear and easy to follow, which made the whole process very convenient. The packaging was excellent and looked very premium. Overall, a great experience. Thank you!

5
Date of experience: Feb 15, 2026
Return process is lengthy

Here is what they don't tell you on the website. If you decide to return an order, it will take two weeks for Royal Mail, the return service they advise you to use, to deliver the package to Aylesbury. It will then sit there for up to 21 days waiting to clear customs. It will then take up to an additional 15 days for the company to process the return and issue your refund. These figures are taken from their correspondence with me.So if you are thinking of ordering something because you want to try it on and are unsure whether you're going to keep it, be prepared not to see your money again for a good six weeks or longer.I will not be ordering from them again.

1
Date of experience: Feb 15, 2026
Nigel
I made 2 orders

I made 2 orders. The first gave me the wrong size. The second was delivered to the wrong address and I still don’t have it.

1
Date of experience: Feb 14, 2026
John Hellon
Very good service but the delivery was…

Very good service but the delivery was a little “leisurely”.

4
Date of experience: Feb 13, 2026
stephen gascoyne
Customer service is very poor

Customer service is very poor. I returned items 2 weeks ago and still waiting for a refund. They also charge you a restocking fee.

1
Date of experience: Feb 13, 2026
Sarka Indianka
Happy returning customer here

Great service with prompt delivery, quality range of outdoor products and helpful customer service.

5
Date of experience: Feb 12, 2026
Good prices and good communication re…

Good prices and good communication re delivery

5
Date of experience: Feb 12, 2026
Stephen Templeton
I was apprehensive about ordering after…

I was apprehensive about ordering after reading reviews. But I ordered ski googles and they where delivered to the UK in four working days. I will definitely use Alpine Trek again.

5
Date of experience: Feb 12, 2026

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Business Details

  • Alpinetrek.co.uk is the supplier for outdoor sports such as climbing, ice climbing, hiking, bouldering or yoga: clothing, sleeping bags, backpacks, tents, climbing harnesses, ropes, crash pads, ice picks, snowshoes, gas cookers and much more.

  • email service@alpinetrek.co.uk
  • call 03333367058
  • language https://www.alpinetrek.co.uk

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