Review Time
Ordered a watch that was shipped via DHL. DHL lost the parcel, which both DHL and Timex have confirmed in writing. Despite this, Timex has refused to issue a refund or offer a replacement and simply states the matter is “under investigation.” They will not give any timeframe for resolving this or any justification for delaying a refund when it is already accepted that the watch is lost and will not be delivered. There is no good reason for this approach; it wastes everyone’s time and unnecessarily damages what should be an important legacy watch brand. I have therefore been left with no choice but to raise a dispute with my card provider to recover the money.
Ordered a watch that was shipped via DHL. DHL lost the parcel, which both DHL and Timex have confirmed in writing. Despite this, Timex has refused to issue a refund or offer a replacement and simply states the matter is “under investigation.” They will not give any timeframe for resolving this or any justification for delaying a refund when it is already accepted that the watch is lost and will not be delivered. There is no good reason for this approach; it wastes everyone’s time and unnecessarily damages what should be an important legacy watch brand. I have therefore been left with no choice but to raise a dispute with my card provider to recover the money.
I purchased a Timex watch for my son When it arrived it had inadequate packing and the box had been Crushed by poor handling by the courier DHL. I emailed the customer support department and exchanged many emails which went round in circles going no where with a stupid AI bot in the USA. Finally I contacted their EU support email and another bot responded promising to escalate the issue to a real person. Alvin eventually responded with a computer says no response saying that they do not supply replacement boxes. I have now replied asking how I can escalate the issue to a formal complaint!
Purchased a Timex Ironman watch direct from the Timex website in the UK. Wore it for 2 weeks. Wore it in the bath a couple of times. Water ingress into the display. Watch now unusable. Tried to return but their process is a (deliberate) pain in the butt. So, decided to just throw the watch out with the trash and write of the £90.
Purchased 2 watches from Timex website, both returned. One just wasn't right for me, the other was badly built. Refunded quickly, no issues. However, when I have left reviews these have either been deleted by Timex or the amount of stars given has been changed to reflect better on them. I've noticed poor reviews left by other people but have then had the stars increased by Timex. Shame as they make nice watches but I would not trust them.
Awful dreadful customer care. I trusted the name as a UK site but in reality they are in the Philippines. Failed to deliver no explanation. They insisted I be at home to receive in person. They used DHL as courier. They advised a one hour time slot. No show. No explanation no apology no UK customer service desk, opaque method of contacting them. Need tracking number and order number. Eventually found a chat contact -Jade in the Philippines would not accept my cancelling the order on basis they failed to deliver. Do not trust this company, do not give them your money, use Amazon instead.
After many years of owning Timex watches I am now finished with them. Bought a new expedition watch the indigo failed after a month. Sent the watch back for repair. Watch returned unrepaired. So I had to send it back again. Then they told me it couldn't be repaired but I could choose a replacement up to the value of £90 from the watches in stock on the website. The whole website has 4 watches in stock under £90, none of which were anything like my original purchase. Timex have really lost their way, they used to be such a trusted brand.
An overall poor experience with Timex.Bought a watch online and it was dispatched with Evri. After several follow up emails and calls to Evri and Timex I was told the watch was misplaced/lost.A month later there is no watch and no refund, nor an outcome from their 'customer service ' . I had to raise a case with my payment method as I am not going anywhere with them.Ref; TUK142529
Okay first off I have to say i have not used Timex UK i'm an American i just want to say this is the only watch that I been able to keep for any length of time without braking yes I have broken a few But I always due to over abuse i can at least get years out of them and go through a battery or two or three sometimes they're the only watch I will buy Anymore I've learned the hard way with other brands
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