Review Time
I signed up for AlterMe and paid $32.57 for what was presented to me as a DNA test. After deciding the program was not a good fit, I contacted support within the 30-day window to request a return.
That’s when I was informed that the “DNA+” service is actually an $899 lab service that continues to be charged monthly until paid in full — even if you return the ring and cancel the program.
At no point during checkout did I understand that I was committing to an $899 financial obligation. I paid $32.57. I did not knowingly agree to finance an $899 test.
When I asked how $899 could be deducted from a refund when I hadn’t paid that amount, I was told that I would continue to be charged monthly until it was paid off — or I could pay the $899 in full.
This was not clearly explained in a way that a reasonable customer would understand they were entering into an $899 obligation.
If you are considering this program, read every line carefully and understand that what appears to be a low upfront DNA test fee may actually be an $899 commitment.
Very disappointing experience.
I love my program. The ring is a bit bulky but not to bad. I love my mirror and the guided workouts! I have used the nutrition portion as well and it has helped me pick really good options and given me lots of new recipes. Sometimes my mirror loses connection with the wifi and I use my phone so I can keep working out but in 5 weeks I have lost 8 pounds and work out 5 days a week. I love it and I am glad I did not read any reviews before I purchased my program.
I signed up for AlterMe and paid $32.57 for what was presented to me as a DNA test. After deciding the program was not a good fit, I contacted support within the 30-day window to request a return.That’s when I was informed that the “DNA+” service is actually an $899 lab service that continues to be charged monthly until paid in full — even if you return the ring and cancel the program.At no point during checkout did I understand that I was committing to an $899 financial obligation. I paid $32.57. I did not knowingly agree to finance an $899 test.When I asked how $899 could be deducted from a refund when I hadn’t paid that amount, I was told that I would continue to be charged monthly until it was paid off — or I could pay the $899 in full.This was not clearly explained in a way that a reasonable customer would understand they were entering into an $899 obligation.If you are considering this program, read every line carefully and understand that what appears to be a low upfront DNA test fee may actually be an $899 commitment.Very disappointing experience.
I was stupid and fell for the BS. After about a week I realized what I did and wanted to return the ring and end the subscription. The ring cost $99, well to return it is a $99 restocking fee. FOR WHAT?? Don’t fall for it. The ring is bulky so if you lift heavy, it’ll pinch and rip skin. The monthly “subscription “ is $59 with a huge interest rate, and the ring is $99. The DNA results didn’t tell me anything I didn’t already know. This really isn’t worth anything. You can do your own research on Google and get the same results.
After ordering fitness DNA analysis, they constantly sent intrusive texts. Once I was informed my results were ready, they did not provide them, but required I set a 30-minute appointment for a phone call with on of their “fitness experts,” who is certainly someone who is going to try to upsell me on something else. I just want my results, which they are holding hostage until I speak with one of their salespeople. I am furious. I suspect I will need to get my credit card replaced because I have a feeling they’ll sign me up for something (without my consent) and charge me more. To be polite, this company lacks transparency, to say the least. I wish I had avoided them entirely.
Worst experience dealing with this company!I would strongly urge anyone not to participate in any of this company offers.I purchased a 'Ring" which monitors your sleep progress . In addition, I was told that I must purchase a monthly subscription (which I later learned in my correspondences is a payment plan pay off the ring?? I was told by their rep that all I had to pay was a $100.00 and the additional cost could be cancelled at any time. Ok fine. However after wearing the ring, I ended up with a rash from it and I could no longer wear it. When I sent an email to the customer service dept. stating both 1) I had a bad reaction from the ring 2) I was told I could send the ring back and cancel any months payments.I was told that I was not allowed to cancel any payments, even after telling them I could no longer wear the ring due to adverse reaction.After some back and forth, I was told in an email that I could contact them and "they would be happy to assist with the next steps for closing my account". HOWEVER after contacting them the next day to request the next steps to close the account - It was suddenly no longer an option and the "best we can do is offer a $400.00 but I would still be responsible for paying off the remaining balance of the ring payment plan. Again after responding to them asking for the option to close out my account, they responded with a generic statement about how they are here to help me. I have never experience such a difficult and unorganized company.But clearly this is a company that does not care about their customers or about the health of their customers. I am utterly disgusted with them and will now need to contact my bank to deal with it.
DONT GET IT! I signed up to do the program. I got the ring and it was bulky and sometimes glitchy. While I liked the original dna report, the tips and content were not anything unique. You can get better exercises on other cheaper sites. And you have to commit to 3 years! They told me I had 30 days to return. I’ve been waiting for weeks and still haven’t gotten processing forms. And then got an alert they are going charge me again. I keep messaging them and no response. If they do charge me, I promise they will see legal action!
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