Review Time
On a call in 2019, a week before COVID hit Canada, I asked Altona Savings (800 Bay St, In Toronto) to cash out my investment. They didn’t act, and when the market crashed, I lost a significant portion of my expected profits. To make matters worse, when I went to the branch, they told me the investment arm was a separate entity altogether, and not actually part of Altona Savings, even though I dealt with them as if they were.
I had a very frustrating experience with this company. They never sent the official statement needed for my tax report, which forced me to make numerous calls. Each time I called, they promised they would send it, but they never did.They usually told me that I could download it myself, but that was not the official statement—only a statement for the last month of the year. After we closed the account, I could not even download anything anymore and had to rely completely on them to send the documents by email. Despite multiple promises, they still never sent them.I also do not understand why they created two accounts for one mortgage. Because of that, my common-law partner had to call them, even though he had never logged into the account before.Finally, they never returned the $15 deposit that we had to pay in order to obtain the mortgage.Overall, the customer service and follow-through were extremely poor.
I have been dealing with alterna credit union and its predecessor since 1984. They supplied my home mortgage, my car insurance, my savings account, my RRSP’s, and my investment since that. Time. They are a nonprofit organization, devoted to dealing well with this member, not the shareholders who Skim off profits for the big banks. One would be a fool not to not be a member of a credit union in this day and sge.
On a call in 2019, a week before COVID hit Canada, I asked Altona Savings (800 Bay St, In Toronto) to cash out my investment. They didn’t act, and when the market crashed, I lost a significant portion of my expected profits. To make matters worse, when I went to the branch, they told me the investment arm was a separate entity altogether, and not actually part of Altona Savings, even though I dealt with them as if they were.
Alternative Savings Lakeshore branch there is a person that works there. Her name is MIRA . This person is the best of the best. She knows exactly what she’s doing. She has helped me numerous times every time has been flawless and successful. It’s really nice to deal with people like that that know what they’re doing and can solve all the problems that you have. She is definitely top notch. As a matter of fact, I won’t use anybody else there because she already is like Tina Turner says simply the best.
Alterna has gone downhill the past 1-2 years. The service at the Streetsville branch was amazing, then they closed it and opened a new one in heartland. Multiple horrible experiences since the transition. Looking at moving to another credit union, currently very unhappy.
Alterna Savings have been trusted financial partners for myself and my family for over 50 years since their original name as the Civil Service Co-op. They continue to provide exceptional service. I want to thank Sanya Kohli, banking officer at the Place de Ville branch as well for her outstanding courtesy.
I would never use this bank or recommend them to anyone. My worst enemy deserves better treatment than this bank gives you. They tell you they will help you but they don't return calls. If you listen to there recorded messages its a joke how the advertise as a great bank with reliable service. When applying for a mortgage with one of their mortgage specialist.
Worst bank ever. Called the ‘local’ number not knowing I was speaking to someone in a call centre. Was told again today they can only give me 2 hours for an increase in my spending. Was told, after writing a review a few weeks ago, a “ higher up” told me that is incorrect. It is 24 hours. Was suggested I call the bank directly - what a joke. You don’t ever get to speak with the branch
Claim your business profile now and gain access to all features and respond to customer reviews.
Alterna Savings is a credit union founded in 1908 in Ottawa.
peabodynewhomes.co.uk
harryrai.com
moneygeek.com
www.youandyourcash.com
nova-direct.com
gibbinsrichards.co.uk
cornerstone.co.th
summitlifegroup.com
deephash.com
mpstructuring.com
