Review Time
Went through the process of becoming member. They never contacted me. Phoned the nearest branch and made an appointment. When I turned up at the appointed time the person concerned "wasn't in that day." Someone else promised to call me the next day. Never happened. So... Alterna looks like you don't want new members after all.
Very bad service! Impossible to get the statements. Customer service doesn't have a knowledge and change rules all the time! Don't put the transactions through, because don't know how to do it! Made an appointment with a mortgage specialist over the phone and she was rude and inpatient!
The buggiest software of any financial institution. Many many service interruptions. They took over my credit union, Northern Lights in Sioux Lookout. We now do not have an office, no after hours service on line, to get service I have to drive 100klm to Dryden where service is also limited. The office in Ignace was also taken over, it also is now closed. Ignace clients now have to drive about the same distance 100 plus KLM to Dryden for services.I have been trying to complete a transaction all day and been denied service, I have been personally and financially embarrassed by the stupidity of their services and software. Complete CRAP!!!
Can you inform your members about E Transactions and what they can do to limit the amount that goes out when they get scammed. What is a difference between a Fraud and a Scam same thing. Some other banks value there customers and back them up when this happens. Myself I was told we don't cover these things with Alterna Savings. Really as a member for 30 years I do not like being under valued as a member. Was frauded 3k THEY WERE ABLE TO WITHDRAW that money with my emails address and the link the asked me to enter my bank location. No account number or passsword, just email and location of bank ....BEWARE ON MARKETPLACE LOTS OF THIS STUFF GOING AROUND.Fraud unit were able to help out and resolution center was the same we can't give you the MONEY you got SCAMMED OR FRAUDED, THEY SAID IT WAS A SCAM NOT A FRAUD same thing.I have a Police report but they are overloaded with Fraud / scam Cases. So the banks don't care about you but only themselves BUT THEY ARE HAPPY TO TAKE OUR MONEY AND INVEST AND MAKE MONEY WITH YOUR MONEY. Very Pissed off member of 30 years plus.UPDATE - Fraud department reviewed my case - they say that it will be the police to investigate were the moneys went - BANKS SHOULD HAVE BETTER DETECTIONS WHEN FRAUDULANT ACTIVITY IS BEING COMMITED we pay for a service but they will not provide thief when a member gets frauded out of money....UPDATE -BE VERY CAREFUL OF prepaid E-Transactions on Facebook Marketplace, do not click on these. Run away at all cost, they will get into your account and take your money. DO NOT BE THE NEXT VICTIM OF THIS FRAUDULANT ACTIVITY ON MARKETPLACE FACEBOOK.Yes be very careful ....Facebook marketplace is a scammer paradise....Banks will not cover your loss...police have too many scams to cover...so in other words ur SOL....
I've been with Alterna Savings since the early 90s.They offer very good personalized service and I have never experienced a single problem.I have all my savings, TFSAs and checking there. They call me when a certain investment is up for renewal and they always find me the best rates.
I had a great experience at the Stouffville Alterna. Jordan Keith has an amazing customer service approach. He quickly and effectively responded to my request to access my RESP in preparation for my daughter’s 1st year at university. He made the whole transaction seamless and fluid. Thank you Jordan for your help.
Bill was taken from my wife’s account. Employee tells me that I have to fix it. I told them that I don’t know who it is. They wouldn’t listen. They kept on telling me that I had to know who it is. So I got mad and hung up. Now they treat me like garbage. Kingston Alterna savings sucks.
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Alterna Savings is a credit union founded in 1908 in Ottawa.
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