Review Time
Sadly, this is a rinkydink bank that calls itself friendly. Just wow. I recently had to work with them and I swear their rules changed every day. It truly was a nightmare. Untruths, unprofessional, having a poa doesn't matter...next day it does. And so on. They even gave me someone elses statement one time! I would rather recommend hiding your money under the mattress than recommend them.
First thank you for answering to my review, I really hope this will be cleared up very soon, I understand you have many customer's and cannot change everyone's calls in a day. Thank you for understanding my frustration too. SO right now I am getting a automated replies, BUT in this it says That I must use their service before they can allow me to withdrawal. Just a quick question.......How do you think the money got there? I didn't fly in on a back of a fly and slip it in my account. I don't know *Shrugs* It came from a job I did last year, this has been so painful I don't even bother checking if its not pending anymore, YOU win payoneer, I'm sorry that you need that money maybe in the future your business will go better!
Uses to be a great bank been with them since 2004 last few years was going down hill now that's it's alterna savings it's even wrose I called for weeks trying to get help. I had go directly to the bank to get help and was literally told by the secretary ooo yes I know my phones been ringing it's been ringing off the hook driving me nuts so I just stopped answering it. I was very angry at this point after hearing this from the secretary own mouth I just wanted to leave. If you don't like ringing phones maybe you should find a different job
Alterna just merged with my credit union pace. I called on Saturday morning still waiting for a call back finally got logged in with assistance when I called this morning. No Bill payment history account history statements PAD form interact transfer access Was on hold on the chat assistance and got kicked out 3 times. Terrible start. 3 days with no access and nobody called back on the automated return call system not looking forward to doing business with them time to look elsewhere I think
Friendly and inexpensive banking, BUT there are many things that they can't do easily. I just got off the phone with them telling me "Oh, it takes 2 to 3 days to get foreign currencies". Really? I only wanted 200 Euros! They have also made me wait in the past for U.S. funds. Not impressive.
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Alterna Savings is a credit union founded in 1908 in Ottawa.
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