ambala.co.uk

The quality is always amazing — fresh, flavourful, and made with so much care. Every piece tastes au

The quality is always amazing — fresh, flavourful, and made with so much care. Every piece tastes authentic and takes me straight back to traditional Desi mithai. The Ambala Sweets selection is great too… from barfi to ladoo, everything is consistent and delicious. Packaging is clean, beautiful, and perfect for gifting as well.

Highly recommended — truly one of the best sweet shops! 🍬✨

Date of experience: Feb 26, 2026

Absolutely love Ambala sweets!

The quality is always amazing — fresh, flavourful, and made with so much care. Every piece tastes authentic and takes me straight back to traditional Desi mithai. The Ambala Sweets selection is great too… from barfi to ladoo, everything is consistent and delicious. Packaging is clean, beautiful, and perfect for gifting as well.Highly recommended — truly one of the best sweet shops! 🍬✨

Date of experience: Feb 24, 2026

My order was placed for store pick up…

My order was placed for store pick up instead on home delivary by mistake. Angela Rani from Ambala support office helped me figure out the problem and gissued the refund. Many thanks to Ambala team.

Date of experience: Feb 21, 2026

Ambala no longer Ambala

Ambala seems to not be making mithai to the original recipe. Used to be the best in the world but the mithai post Cake Box takeover is not the same - much much worse. Massive shame.

Date of experience: Feb 21, 2026

Delivered on time

Date of experience: Feb 20, 2026

It was supposed to be delivered…

It was supposed to be delivered yesterday and theres been no update

Date of experience: Feb 20, 2026

Ambala don't want to sell you anything, that's why they make the website as difficult as possible to

My family have been coming to the shop for over 60 years. But a few years back, they began selling online, which was ideal for me since I moved away from London, and I could get them delivered in Surrey. Sadly though, their website is a nightmare to get into! Despite typing in the correct email address and the password I always use on the site, I got locked out, only then noticing that further down the page, it asks for a screen capture input, and it is one of the most difficult-to-read screen captures I have ever come across! I asked to reload the capture a couple of times, and I still couldn't make it out! There is no option for listening to the letters and numbers either, so it's not good for those with impaired eyesight! Except why even HAVE a screen capture puzzle at all if you are entering your email/name and password?I then asked it to reset my password, and it said it would send it to my email address. Well, here I am, half an hour later, and still no sign of it in my inbox or spam folder. I give up!!! Do these people actually not WANT me to buy their food on their site? Why make accessing the site so difficult?Guess it is time for me to break with the 60-year tradition, and finally find another decent indian sweet shop to travel to, nearer to home.

Date of experience: Feb 19, 2026

Good

Delivered with care,wrapped up carefully. Quick delivery,used before.

Date of experience: Feb 19, 2026

Out of date packed products

Out of date packed products , had to travel all the way back to branch next day to exchange the items. Was embarrassed as had given them as part of Ramadan gifts! Mithai box was very dry and did no look fresh. Last order there were only 3 pieces in boxes of 4 that I had paid for . So very disappointed again . Won’t be ordering from Ambala again .

Date of experience: Feb 19, 2026

Prompt effective servce

Date of experience: Feb 18, 2026