Review Time
This has been the worst customer service experience I’ve ever encountered. I reached out 17 days ago about an incorrect mortgage statement and have yet to receive a response. This is completely unacceptable! I didn’t choose this bank; my mortgage was transferred to them without my approval. Last month, I was overcharged by $110, and this month the statement still reflects the same incorrect amount. Seventeen days without any communication demonstrates a total disregard for customers. If this is their approach to basic customer service and billing issues, I shudder to think how they handle more serious matters. I would advise steering clear of this company if possible. Truly the worst service I’ve ever experienced.
I was charged twice for a monthly payment and it took an excessive amount of time to resolve the issue, despite them being aware of the significant amount deducted from my account, which left me in a difficult financial position. I had to lodge a complaint with the appropriate authorities. Extremely poor service!
Went from Mutual to SerciveMac. Made account and was ready for initial payment.6 days before first of month, I get an email saying that I will no longer have access to ServiceMac and that I need to make a new account with AmeriHome. I follow instructions to make new login with AmeriHome...failed, mortgage loan number not found. They started at less than mediocre and only have down to go.
If anyone is looking to refinance their home I would highly recommend using Amerihome and their loan processor’s. I had two of the best I believe I ever dealt with, Jeff Evan and Camryn Conroy. Even though we all were in different time zones whenever I needed them they were there for me. They answered questions quickly, I never had to wait for an answer even on weekends, they would either text me or email with the answer. My refi was done well before the time they even said it would be.
I was a recent customer and I didn’t received my escrow check from this company and my mortgage has increase due to this check not been returned . It has been a stressful and difficult time for me because I am a senior and is on a fixed income I had no issues with them until this happened . My experience has always been one of professional and honestly but I do not recommend them at all .
Regarding loss mitigation and servicer:If you do not have to use this servicer do not. I inherited it because my mortgage was sold. They talked me into loss mitigation making it seem like it would help me due to my loss of income. They said zi had to default for months in order to apply for program. It destroyed my credit and now my payment is $300.00 more than it was previously. Every agent says A different thing. Mailed payment 15 days ago and still haven't recieved the payment. I'm beyond frustrated with this servicer. My credit is trashed my mortgage is higher. It screwed us over royally. As soon as I can I'm getting away from these people. You can't believe anything they say and each agent says something different. Loss Mittagation will not help you don't fall for it.
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AmeriHome — Confident Decisions with a better way to get a mortgage. Choosing a mortgage is a big deal. Choosing a mortgage company you can trust makes all the difference in the world. AmeriHome believes that a homeowner should feel enabled to leap confidently over the threshold of a new home purchase or refinance.
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