Review Time
Terrible company. I bought pant for my daughter that did not fit. They were placed back in bag with tags and returned and they claimed they were to dusty and had hair so refused to return my money or exchange them unless i pay then $15. So they charge me return label and then new shipping label and processing fee on top of it to return pants that dont fit. Dont buy from them!!!! Awful company and experience.
Terrible company. I bought pant for my daughter that did not fit. They were placed back in bag with tags and returned and they claimed they were to dusty and had hair so refused to return my money or exchange them unless i pay then $15. So they charge me return label and then new shipping label and processing fee on top of it to return pants that dont fit. Dont buy from them!!!! Awful company and experience.
SCAMMMMM Fraudulent company - will steal your money if you TRY to return the items and then ask you to pay them $15 to ship back to you after deducting return shipping and then will say if you don’t respond in 7 days they will “ dispose” of the items. THEY STOLE $146 dollars from me for two pants The items were sent back in the condition I received them in. The TAG had a smudge on it.They also took a MONTH to shop to me from china and then a month to receive the return. Absolutely scam
I was VERY skeptical about ordering from this company - the website lacks information I would look for from a reputable brand. That being said, I am surprisingly delighted with the fleece-lined pants I ordered. They were delivered within 10 days of order and didn’t have any challenges with tariffs, etc. I bought a second pair of these pants in a second color because I love them so much.
The clothes did show up and were okay quality. However, two items didn’t fit so I returned them. I double checked they were clean and sent back in the same condition I received them in. Despite this, I got an email saying for one of the items it was covered in fur (?) and I could not get a refund. The options they gave me were to pay them $15 more to ship the item back or have them ‘dispose of it’ for free… Items are overpriced for the quality and if you need a return the customer service is horrible.
Be careful. I have noticed a change in the quality of their products and customer service. The pants I ordered did arrive and when I opened the package they were clearly far too large so I sent them back. More than a month later I get sent an email claiming they can't approve my return due to "dirt" on the pants. Mind you, they still had tags on and never worn with original packaging.Not only are they refusing to give me a refund, they are also refusing to send the pants back to me without charging me a $15 fee. They're not even offering store credit! This is what they said: "1. Have the product shipped back to you: To proceed, we kindly ask you to cover a total of $15, which includes the previously incurred $6 return shipping cost, a $7 new shipping fee, and a $2 return and reshipment processing fee, all of which were incurred on our end, to send the product back to you.2. Dispose of the product: If you prefer, we can dispose of the item for you at no additional cost." I have never had such a terrible experience with a company before and will no longer be recommending their products.
They removed my review from their website which is a massive red flag of course!The pants took one month to ship and were really short. They market themselves as a sustainable brand but the package came from china and was wrapped in tape in a plastic bag.I returned for the larger pair as I really wanted them to look as good as they did on the model (they don't tbh). They are comfortable, we did get the refund on the return so can't complain on that front.Confused abt the legitimacy of the brand and will see how the trousers hold up.
Following a botched delivery - multiple delays and the courier company 'Relay' leaving the package out on the street on my doorstep in London... An Action a Day have said as per their shipping policy they are not responsible for missing packages when they are marked as delivered. Despite sharing receipts / proof of this information they still refused to ship out a new order and /or provide a full refund. This response goes against all UK consumer law - therefore I am now escalating this with my credit card company.This whole experience screams scam and I recommend all UK consumers to NEVER ORDER FROM THIS COMPANY.
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