ancel.com

1.6
1.6 Based on 8 reviews

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Average Rating

1.6

/
5

8 Reviews

5 Star
13%
4 Star
0%
3 Star
0%
2 Star
13%
1 Star
75%

All Reviews

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Review Time

Neil Wilkes
Shocking company to deal with. No customer service . Locked out of my account. Supposedly on holiday

Shocking company to deal with.
No customer service .
Locked out of my account.
Supposedly on holiday in February for 2 weeks before they will answer.!
Only asked if the unit was compatible with a van as I kept getting errors on the unit.
Don't buy from a third party they won't answer you.
Do yourself a favour and choose something else.

1
Date of experience: Feb 15, 2026
Neil Wilkes
Do not buy

Shocking company to deal with.No customer service .Locked out of my account.Supposedly on holiday in February for 2 weeks before they will answer.!Only asked if the unit was compatible with a van as I kept getting errors on the unit.Don't buy from a third party they won't answer you.Do yourself a favour and choose something else.

1
Date of experience: Feb 15, 2026
HR Tuning & Automotive
I bought ancel v6pro+hd

I bought ancel v6pro+hd. It looks like the truck part of the tablet might work i did not change anything. However the car section it does not read all the live data. Like live miss fire data. Also the bidirectional functions I can't seem to get to work. You can cut off individual injectors or coils as an example. Also customer service is hard to get a hold of.

1
Date of experience: Jan 04, 2026
_smbt_39
TERRIBLE tech support!

TERRIBLE tech support!I bought an ancel MR 500 to troubleshoot my 2021 wave runner. Let me say I am not a shop. Just a guy trying to troubleshoot my wave runner. While this may be a good tool for shops it is NOT a good tool for an average consumer. I can not connect to my wave runner. The support folks are slow to respond at best. A total waste of time and money. I am sending this unit back. I suppose this is my fault for not doing more research.

1
Date of experience: Apr 25, 2025
Cant read ECU on Ssangyong rexton 2019…

Cant read ECU on Ssangyong rexton 2019 or Benz sprinter 2003 where iCarsoft reads OK, mostly OK on Mitsubishi Pajero sport 2002

1
Date of experience: Mar 17, 2025
Gregory Scott
I purchased a Ancel V6 from Ancel…

I purchased a Ancel V6 from Ancel Boutique and this diag. Computer is useless the software in this computer is no good, all that keeps coming up for all of my choices on the screen is unsupported and and that it doesn’t support my VIN# on my Western Star 5700XE. I can’t return it so now now I’m stuck with a paper weight. I do not recommend anyone purchasing this computer from them.

1
Date of experience: Mar 01, 2025
GR68
Only 1 issue, but you live and learn

Had purchased an X7 scan tool. At first it was great, the tablet was at first a bit of a foreign concept to me but once I got used to using the device it was simple to complete the diagnosis or resets needed. I do not like the yearly / bi yearly subscriptions but if you use this on a daily basis and it generates income it is worth it i guess. My tablet, like a large amount of other customers, had ended up slowly and progressively losing tough response and eventually stopped working over all. While you can find a work around to this issue (illegally transfer the software onto a separate android device) I decided to message the company instead and see about a replacement tablet as the device was under 2 years old. There was no help besides either buying another device or purchasing a tablet repair kit online (screen repair etc). If there was a discounted replacement option or a extended warranty option that cost xx dollar a month or year covering the device i wouldn't have an issue.

2
Date of experience: Dec 13, 2024
Stephanie Turner
nice product i ever used

it is useful , very easy to use save me a lot of money.

5
Date of experience: Aug 11, 2023

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