Review Time
Unhelpful dispatcher (female blonde hair) at York station heading to Sunderland who couldn't be anymore unhelpful as I tried to get home (not sure she had any customer service skills whatsoever). Immediate poor impression of your company and train service that I'll be sure to avoid in the future.
Avoid at all costs. LNER runs the same routes and provides a far better service. Trains are old and in need of an urgent upgrade. Buffet car only had crisps available. Toilet on board was held together by gaffer tape. On both journeys the carriages were uncomfortably warm with the staff admitting it's a constant issue
Unhelpful dispatcher (female blonde hair) at York station heading to Sunderland who couldn't be anymore unhelpful as I tried to get home (not sure she had any customer service skills whatsoever). Immediate poor impression of your company and train service that I'll be sure to avoid in the future.
Grand Central offers a basic service that gets you from A to B at minimum cost. On the positive side fares are reasonable , services are reliable and the booking system is convenient. On the negative side the trains are noisy and rattley, not well suited to long distance travel. Luggage storage facility is inadequate. WiFi is erratic. London-York section of most journeys is usually crammed full.
The train was not very clean. There were crumbs on the seats and grubby tables- disappointing given that Sunderland was the starting point for the journey to London. The staff were lovely and especially the train driver whose communications were SUPERB regarding delays on the line. We were constantly kept informed of the delay and I was very impressed. Despite the grubby cabin I knew I was in great hands.
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