Review Time
You pay extortionate postage and then wait weeks and weeks for your results.
I’ve waited 12 weeks since posting my sample and yet again I’m being told that there is another delay in getting results.
Meanwhile the three monthly membership expires, it’s a con just to get you to extend your membership and get even more money out of you.
Easy to research. Having most of what I need on hand. Would love to know where the missing people go but that is the same for all genealogists! I can sit down at breakfast and all of a sudden it is time for evening meal!
i purchased their DNA test just about 3 months ago on the 2nd of Dec and it came with 3 months of the worldwide membership which i was initially happy with as it gave more content and it was said i was going to recieve my results on the 13th of Feb its now the 25th of Feb and after constant delays now they are telling me after just finding out today they will giving me my results on the 6th of march and as you can see thats some bullshit pretty much a whole month my results have been delayed and the membership i was hoping of using had to be cancelled and even before i did that i spoke to the help team and they were as useless as they could get and couldn't even give a compromise for the delay not even a extra week added so you can use it. all i can say is im deeply upset by this and pissed off.
YOU'RE A SCAM COMPANY THAT STEALS MONEY FROM POOR PEOPLE, I MEAN HOW LOW CAN YOU GET. KARMA IS VERY RAEAL, PLEASE REMEMBER ME WHEN IT COMES FOR YOU AS I WILL FEEL GOOD ABOUT IT, ANYWAY YOUR COMPANY WILL DEFINETLY NOT EXIST BY THE END OF THE YEAR AND ALL YOU THIEVES WON'T HAVE A PENNY TO YOUR NAME, GO ON LAUGH IT OFF!
I have no complaints about the family tree element of my Ancestry experience, its great. Sadly my DNA testing experience and interaction with customer support has been a total disaster. I have paid several times for testing kits (I thought you only had to pay once) 3 laboratory failures and 2 kits that never arrived. I complained last week about the latest non- arrival of the kit and they have charged me again and seemed to have sent it to the wrong country!This has been dragging on for nearly 2 years, can it really be so difficult to get a DNA test result?
Ancestry can only do as well genealogically as its members allow. Ancestry itself provides a good service overall, but not all members are as careful over the information they give as might be desired.
The sections on "ethnicity" and "traits" are interesting so long as it is kept in mind that further research can change the findings.
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