ancestry.co.uk

3.4
3.4 Based on 61 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.4

/
5

61 Reviews

5 Star
45%
4 Star
8%
3 Star
12%
2 Star
9%
1 Star
26%

All Reviews

Filter Reviews

Review Time

Rick Ward
You pay extortionate postage and then wait weeks and weeks for your results. I’ve waited 12 weeks s

You pay extortionate postage and then wait weeks and weeks for your results.
I’ve waited 12 weeks since posting my sample and yet again I’m being told that there is another delay in getting results.
Meanwhile the three monthly membership expires, it’s a con just to get you to extend your membership and get even more money out of you.

1
Date of experience: Mar 01, 2026
Cherryl Wharton
Easy to research. Having most of what I need on hand. Would love to know where the missing people

Easy to research. Having most of what I need on hand. Would love to know where the missing people go but that is the same for all genealogists! I can sit down at breakfast and all of a sudden it is time for evening meal!

5
Date of experience: Mar 01, 2026
Reece Walker Wjesus
i purchased their DNA test just about 3 months ago on the 2nd of Dec and it came with 3 months of th

i purchased their DNA test just about 3 months ago on the 2nd of Dec and it came with 3 months of the worldwide membership which i was initially happy with as it gave more content and it was said i was going to recieve my results on the 13th of Feb its now the 25th of Feb and after constant delays now they are telling me after just finding out today they will giving me my results on the 6th of march and as you can see thats some bullshit pretty much a whole month my results have been delayed and the membership i was hoping of using had to be cancelled and even before i did that i spoke to the help team and they were as useless as they could get and couldn't even give a compromise for the delay not even a extra week added so you can use it. all i can say is im deeply upset by this and pissed off.

1
Date of experience: Feb 25, 2026
gary jones
YOU'RE A SCAM COMPANY THAT STEALS MONEY FROM POOR PEOPLE, I MEAN HOW LOW CAN YOU GET. KARMA IS VERY

YOU'RE A SCAM COMPANY THAT STEALS MONEY FROM POOR PEOPLE, I MEAN HOW LOW CAN YOU GET. KARMA IS VERY RAEAL, PLEASE REMEMBER ME WHEN IT COMES FOR YOU AS I WILL FEEL GOOD ABOUT IT, ANYWAY YOUR COMPANY WILL DEFINETLY NOT EXIST BY THE END OF THE YEAR AND ALL YOU THIEVES WON'T HAVE A PENNY TO YOUR NAME, GO ON LAUGH IT OFF!

1
Date of experience: Feb 08, 2026
M Gray
Always a rewarding experience

Always a rewarding experience. Never tire of dipping into Ancestry and learning from the copious amount of records available.

5
Date of experience: Feb 02, 2026
Russell Hall
DNA test disaster

I have no complaints about the family tree element of my Ancestry experience, its great. Sadly my DNA testing experience and interaction with customer support has been a total disaster. I have paid several times for testing kits (I thought you only had to pay once) 3 laboratory failures and 2 kits that never arrived. I complained last week about the latest non- arrival of the kit and they have charged me again and seemed to have sent it to the wrong country!This has been dragging on for nearly 2 years, can it really be so difficult to get a DNA test result?

2
Date of experience: Feb 02, 2026
kenneth wilson
They are vevy helpful.

5
Date of experience: Feb 02, 2026
Elaine Green
Delighted with ancestry and DNA results

5
Date of experience: Feb 02, 2026
Judi
loads of info

5
Date of experience: Feb 02, 2026
Andrew Oliver
Ancestry can only do as well genealogically as its members allow. Ancestry itself provides a good se

Ancestry can only do as well genealogically as its members allow. Ancestry itself provides a good service overall, but not all members are as careful over the information they give as might be desired.
The sections on "ethnicity" and "traits" are interesting so long as it is kept in mind that further research can change the findings.

3
Date of experience: Feb 01, 2026

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More