Review Time
I have just ordered my 4th pair of android trainers and it is because they are beyond comparison to so many other high end and often far more expensive brands offerings.
I love that they use classic styles and just turn them up to 11 with attention to detail in often such subtle ways.
Keep up the fantastic work and I am gonna continue to return in order to add to my collection. I have not had the pleasure of cecilia as I have not had a single issue with my purchases to need to speak to customer service but I am sure other reviewers comments are valid if your product is anything to go by then your staff are of equal quality.
I had an excellent experience with this company’s customer service, especially Cecilia Alvarez. After contacting them about a damaged pair of trainers, Cecilia responded quickly and handled everything professionally and efficiently. Within just a couple of days of emailing, she had arranged for a brand-new pair to be sent out to me.
The issue was resolved far quicker than I expected, and the whole process was smooth and stress-free. It’s refreshing to see customer service handled with such care and urgency. Thank you, Cecilia, for the outstanding support — it’s truly appreciated!
I had an excellent experience with this company’s customer service, especially Cecilia Alvarez. After contacting them about a damaged pair of trainers, Cecilia responded quickly and handled everything professionally and efficiently. Within just a couple of days of emailing, she had arranged for a brand-new pair to be sent out to me.The issue was resolved far quicker than I expected, and the whole process was smooth and stress-free. It’s refreshing to see customer service handled with such care and urgency. Thank you, Cecilia, for the outstanding support — it’s truly appreciated!
After buying many shoes over the years, I've not found quality as good as AH. The box, the packaging, which includes a shoe bag, each shoe is individually wrapped for protection. Although more expensive than other trainers, it goes back to "you get what you pay for" the quality is shown in the weight and overall finish. These are built to last. The customer service I experienced recently on an order, Cecilia couldn't be more helpful. I've never had experience like this before. Which makes it even more special. I've also been invited to contact them any time if I have any questions about the range of interest in the future. For me this deserves a 5 star product and service rating.
I have ordered 8 pairs of shoes from Android Homme. Not only are they super stylish but also lots of people ask about the brand. I mostly use there for work and casual use. I recently had an issue with one of the new pairs of shoes and AH sorted it out within warranty with no issues. Amazing shoes and company.
Bought my first thing from their store. A pair of trainers. And to start I must say that the quality is much elevated compared to other more sportswear brands. I paid £125 for my shoes and that is quite a steep increase from other brands but I can tell they will last me a long time while being incredibly comfortable. Delivery could have been faster.
I’ve been a customer for a few years now and the designs and quality of the footwear is what I like; for this reason AH is my go to shoe. My experience with the AH team has been spot on and on the odd occasion I have had an issue it’s been dealt with in a timely manner. The customer service team is great and they value you as a customer. A special thanks to Cecilia who dealt with my query recently and goes above and beyond…it’s really appreciated.
Shame the service wasn't as big as the ego on this company.Had to wait to be "accepted" to qualify for a returns label? That took 4 days .... Sent it back it was returned straight away and recieved... Still no sign of the refund ?? Avoid using this company
Please be aware of his company will not honor price protection on discounts for instance I purchased a product on Black Friday and they added further discounts on cyber Monday and will not compensate the discounts truly terrible customer service!The delivery was also very unclear I payed the price for next day delivery and four days later I am still waiting!Judging by where they are based I find the lack of empathy and poor customer service to be quite shady I would not purchase or trust this company in the future please be warned
What started as a really poor first experience shopping with Android Homme has completely turned around.After initially receiving the wrong size and feeling that customer service didn’t handle it as well as I’d hoped, I was later contacted by the team and from that point onwards, everything changed. The situation was dealt with quickly, professionally, and with a personal touch that honestly exceeded my expectations.I’ve never experienced such a high level of care and professionalism from a company before. The trainers themselves are outstanding the quality is second to none.I’m really pleased that what began as a frustrating experience ended up showing how much Android Homme value their customers. I’ll definitely be shopping with them again.
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Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
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