Review Time
I ordered some shoes from Italy and wanted to return them because the purchase was not confirmed by me but accidentally confirmed just when I was trying a discount code on the checkout page, but never clicked on "Pay now". They don't provide free return and couriers and postal office have instructed me that if I don't provide a custom code (never given to me), the shoes will be held somewhere in Milan.This shipping will cost over 30€ (again, to have the shoes blocked in Milan and I live 2 hours flight from there). I had an exchange of emails within the contact page and she seems to be a robot rather than a person (although I can't be sure) and this is generally the worst experience I ever had. Now the 30 days return is about to expire and probably they will disallow the return. I wonder how this could get worse.
Incredible service and quality. I was really nervous buying here as I hadn’t previously and I’ve got to say I’m impressed, the quality is fantastic. I like spending a lot of money on my clothes and enjoy the quality it comes with it. Don’t hesitate these guys are great 👍
After my previous review I thought it would only be right to post an update.I received a call from management who apologised profusely for my delayed delivery and said they are sending me out a customer care package.This was received and I appreciate the items sent to me, I am glad that they reached out to me directly as it had been highly frustrating not speaking to anyone up until that point.Thank you Timothy.
I returned 2 pairs as one shipment, because none of the 2 sizes were good for me. I was reimbursed for one pair only. I sent a message to support and received an automatic response I only received the money back for one pair only. I don’t think I’ll ever get my money back.
Fantastic customer service experience from Android Homme. Olivia was fantastic in ensuring a swift resolution was made to a query. I would definitely recommend Android Homme to friends and family, as the quality of the trainers and subsequent customer service is excellent. Thank you
Ordered from here recently and had an issue with my discount code not been applied when payment taken, emailed customer service and spoke with Olivia who was absolutely amazing, she was really helpful and refunded me the difference instantly with no hassle. Absolutely outstanding customer service, thankyou again to Olivia for sorting this out promptly xx
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Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
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