Review Time
I had wrong size delivered sent bk same day. Advisor was safe kept me informed has taken a day or two to return but 4 days not that bad.. they look kool can't wait to wear them all in all good experience will defo use again .. thanks
Absolutely disgusted with the quality of the trainers I have received. Got my husband a pair and they literally fell apart the material started to tear and crack after a couple wears. They sent me a replacement pair and my husband has worn them once! And the same thing has happened. I emailed them to ask for a full refund and they have said they have nothing wrong with their trainers and that they are not willing to offer me a resolution. I was utterly appalled considering the cost of these trainers and I expected better quality and good customer service. I am going to take this further as I'm not willing to accept they won't do anything.
Recently received a new pair of trainers, unfortunately one of the trainers was slightly damaged. I spoke to customer service and Tim who couldn’t have been more helpful. I was sent out a new pair within days. Great quality and looked really nice on. Thanks again
I purchased two pairs of trainers in the sale. Lovely trainers but the sizes run far too small (maybe two sizes). An issue that I have not had with other brands. I received a lovely reply from customer service when I gave them the feedback but after paying a delivery charge of £4.95 then having to pay £7.95 to return them due to this issue no amount of kind words can compensate for my disappointment. To then receive an email asking to review (also asking about sizing) was even more frustrating. Charging for returns for a "sizing issue" is very poor and has stopped me from reordering at full price. Especially after spending my hard earned money for the fun of it.
See below for original review thread. After the MD of Android Homme, Tim, reached out to me personally, I wanted to add to my review. Although my case wasn't dealt with in the besy way initially, Tim was very thorough in his resolution options and I'm now more than happy with the service I received. Hoping to see mwly replacement beanie in the next day or so. Ordered a beanie hat on 23rd December - courier didn't deliver so reported to EVRI. They were useless so I contacted Android Homme directly. Initially very helpful and said they would initiate an investigation, 10 working days. After 3 weeks, still nothing. Chased twice since and over 2 months later, I'm no longer receiving replies. All I'm asking for is a replacement
A huge shoutout to the customer service team at Andriod Homme! They were incredibly helpful and went above and beyond to resolve my recent issue quickly and efficiently. Tim I spoke with, was friendly, knowledgeable, and really listened to my concerns and resolved my problem quickly. I'm very impressed with the level of service I received and would definitely recommend them to others.
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Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
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