Review Time
I have discovered this software to be straightforward and ideal for my business requirements. I'm quite surprised by some of the feedback. It's an exceptional tool for those on the go who need to remain connected in real time.
I was trying to contact support for a product. Instead, I ended up on a call with someone claiming to be official support. Before I realized it, I had given control of my desktop to the agent using this software. They provided false claims about my system being corrupted and offered to fix everything while also addressing my connectivity issues. They then acquired my credit card information for a $300 service contract. I quickly understood I was being scammed, disconnected my computer, uninstalled the software, and blocked the charge. I believe that the company should take action against this fraudulent behavior.
As a sysadmin for years, remote system management is my daily routine. I truly value the quick connection and screen sharing features of this software, and the free version works well for most remote support scenarios. It’s a solid choice for remote assistance, but if you need comprehensive remote administration and monitoring, it lacks advanced features. However, for simple remote support, it remains a good option in the market.
I have had a frustrating experience with the company, receiving generic emails that lack clarity. I renewed my license in October, but now I find myself blocked and unable to connect to my work computer. Despite sending three emails and several phone attempts, I have not received any help. Since November 27th, I have been unable to connect for work. I just want a representative to look into my account and resolve the issue, as this is affecting my finances and mental health. I've been with this company since 2022; why is there a problem now?
It was excellent for a couple of years when personal use was truly free as advertised. However, I’ve recently faced consecutive long waiting periods despite not using it for work. I tried to get whitelisted, but unfortunately, there was no response.
We signed up expecting to have 5 users online. We paid over $500, which is nearly the same as competitors. What was not clearly stated, buried in legal jargon, is that only one user is allowed on the platform at a time! Why would anyone sign up for multiple users if only one can use it at once? We immediately requested cancellation and a refund. They agreed to cancel the re-subscription in a year, but we are seeking a refund for the unused portion, which is over 11 months.
There is absolutely no customer support. The subscription plan and pricing remain the same, but the functionality changed this year. Last year, I could access three devices, but now I can only access one after renewal. I’ve emailed customer support three times with no reply, and when I called, I was told to email the support team. It feels like I'm going in circles without any resolution.
I used this app since before the pandemic, and it was great until they implemented features to pressure you into subscribing or finding alternatives. I have since found something better and I'm glad I did. Greed has ruined this application.
Claim your business profile now and gain access to all features and respond to customer reviews.
As one of the leading remote desktop software providers worldwide, AnyDesk offers a fast, easy, and secure solution for remote support, remote access, and remote work. Since its beginning in 2014, AnyDesk has been continuously growing and, over the last five years, the number of downloads alone increased by 1000%. Today, AnyDesk has been downloaded over a billion times and is used by businesses and individuals across the globe, including world-renowned Fortune 500 companies.
AnyDesk uses its own proprietary codec, creating a fluent on-screen experience with low latency, even in areas with poor internet connectivity. Designed for ultimate flexibility, AnyDesk is fully cross-platform compatible, allowing seamless remote access across Windows, macOS, Linux, iOS, and Android devices. Whether leveraging a secure cloud-based solution or a self-hosted on-premises option, AnyDesk adapts to the strictest security requirements, making it the ideal choice for businesses of all sizes.See more
