Review Time
Anyvan drivers stole my TV and guitar stand and it took months of persistence and multiple phone calls with multiple employees to get any compensation at all, and even then it only covered a small percentage of the cost of the stolen items. The drivers also broke multiple items whilst moving them but Anyvan won't compensate for these items without before and after photos - so make sure you take a photo of every single item before moving!! An online employee review wrote that, "They rely on Trust pilot to get their business and everyone internally knows that most of the high star reviews are paid for and posted". In my experience, Anyvan is a horrendous company and should be ashamed of how they operate. Anyvan will try to get this review taken down but I will continue to post it and am happy to provide proof of everything I have mentioned above. I hope they get investigated.
They arrived late 40 minutes past the allotted time of between 10am and 12 noon. They counted the number of boxes etc and would not take a single thing extra like an ironing board. As I was moving the contents of my flat to SafeStore whilst it was being refurbished there were at least 10 of the 29 boxes had Fragile tape all over them. They proceeded as they were in a hurry to throw the boxes to each other to load onto their trolley. They did not care whether things were fragile or not. I felt very intimidated by them, and very unusually did not question their attitude. When they reached the SafeStore the same procedure happened with them throwing the boxes to each other and dropping them on their trolley. They moaned that they were told storage would be on the ground floor, but this was not the case because I did not know until the day where the storage unit would be.Again boxes were just chucked onto the floor, not caring if anything was FRAGILE or not. Cannot believe that I gave them a tip just to get rid of them. I am concerned that a lot of china has been broken by their highhanded way of dealing with an lady whose lifelong possessions were being dealt with so carelessly. They were not at all helpful considerate or kindly.
This company is bad news! They ruined my leather sofa and refused to comoensate me because I had no photos to prove it! I am also fighting very hard to keep my bad review on trust pilot. Everytime I leave a bad review, any van asks for it to be removed and says my review is not genuine and that I have not used their service!! myself and my girlfriend used anyvan service on the 10/07/2020. Our drivers name was Mustafa and our order number was AV 646 0189. I have every right to express my views and my comments are completely genuine.
We have used AnyVan 3 times over 6 weeks.Absolutely amazing.Patrick and Markus just left my property and what they did was truly unfathomable. £169 for:•2 beds•2 mattresses•1 Huge, heavy, old wardrobe.We’re really impressed and so thankful.
Vitor was an absolute pleasure to work with. With a large job and several logistical challenges, Vitor ensured the smallest of details were given the largest amount of attention. A big project was completed very smoothly, without any complications or stress. A huge thanks to Vitor, his team and and to the drivers who also helped make this project possible. I look forward to working closely again with Vitor for any future projects.
Vitor at AnyVan has given great service. Communication has been excellent and friendly, even when we have needed vans at short notice. The drivers have been friendly, helpful and able to turn their hands on the many jobs and roles needed.Acorns
Extremely obliging and looks after us as a company.Vitor always try's to accommodate us even at short notice and always receive a polite, prompt service. We have never had any complaints from our customers following the service provided. Keep up the good work Vitor and look forward to passing many more bookings your way. I would highly recommend AnyVan no questions asked.
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Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets.
Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity.
Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.
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