Review Time
On the morning the removal team arrived very promptly, in a van designed for transporting horses, although it is advertised as any van so hey ho. Not sure if it was particularly clean as my furniture was very dirty when I arrived at my destination. The two man team were very efficient and loaded quickly. The people moving into my property also booked Any Van and they turned up before I was ready to leave and wanted to unload the van, I felt under pressure to let them do this, the reason being they had another job to do which was timed.Also on the morning of the move Any Van rang to say that if the removal people have to wait longer than an hour you are charged £40.00 an hour for waiting time, this should be mentioned when booking, I am sure it is buried in the small print somewhere, a nice money earner as with most house moves there is alot of waiting around as was my case. Would I use Any Van again probably not, I would go with a more traditional firm of removers.
Very disappointing, I had to call 4 times and each time they had my details wrong. Each time the price went up and i was told unless i paid immediately they couldn’t guarantee the price!! In the last call they assured me that the price covered everything including if the sofa needed dismantling from the pickup point.This was not the case and the driver called to say it would be an additional £80 The price wentfrom £74 intially to £230 daylight robbery and I feel completely conned the drivers were not told that i had paid to have my old sofa dismantled and disposed of despite me repeating several times to the company. I would NEVER use again
Although the customer service was impeccable and they sorted it the best they could and fast the drivers don't seem all to bright or friendly, the first driver had to be here between 11 and 2 and I heard nothing so I called up the fast friendly customer service and they told me the driver had read his books wrong..... Somehow he got derbyshire mixed up with Manchester which is just ridiculous and probably won't be spoken to about it by the company and just put it down to human error it cause me and my family alot of grief I was about to give up then they sorted one for half past 5 again this caused alot of grief and I helped the drivers the best I could (even though I didn't have to)one was nice enough and thanked me the other one after saying thank you to him 3 times just got cold psyco stares back from him and silence, very very rude,will not use this service again they must fake their reviews or ask friends of the staff to do fake ones because this was an awful experience and after all that after spending 127 pounds they gave me a 10 pound refund.. ... Disgusting
Avoid this company at all cost! They are charging us extra since they felt one of the item was heavier than expected. The driver did not mention anything to us if not we would have it settled there. Anyvan just charged us additional fees without consulting us.
I called them and I told them to pack a few boxes and to deliver them to a deposit. I gave them my address, phone number, email address and my bank account from which they draw 145 pounds. They only withdraw the money from the account and they did not collect the boxes.I called again and they asked me to pay an extra of 75 pounds to come again to the address. I refused to give them any more money. They didn't want to return the money that they collected without doing their job.
Cushions lost by courier but am told that they were not put on even though seller confirmed. Customer obviously not always right..?? the pic showing delivery is missing the items but this doesnt matter to anyvan....all that matters is the couriers van was empty??
Should be called anyexcuse.comLiterally the worse service iv ever had, no one turned up on the arranged day to collect items, calling the operators telling me now they can’t do what iv paid for, DO NOT BOOK THESE PEOPLE ! All iv heard is excuses,the service is the worse iv ever had the misfortune to deal with, they take your money before the job is even allocated and then blame your location and stairs to why their rubbish service can’t allocate your removal ! The company is a joke, the costumer services are no help at all although there quick enough to take your money , no compensation what so ever for all the stress they have caused and managers that couldn’t care less. AVOID AVOID AVOID.
The drivers were in such a rush they smashed a loaded trolley into my newly plastered and painted doorframe and wall. They cut the pipe off of my washing machine, and then denied doing it. They left half of the items behind, leaving myself, a disabled woman, and my elderly mother to move it all ourselves. Customer services are totally uninterested and unapologetic. I've received an email requesting photos, quotes for the damage etc, so now have lots more work to do in the midst of trying to unpack etc.I chose to pay the £500 fee in order to make the move easier and less stressful but it has had the opposite effect.I just wish I'd read the reviews before booking. Hopefully this will help someone else to avoid the same mistake. Take your business elsewhere.
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Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets.
Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity.
Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.
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