Review Time
Great to have phone calls beforehand giving a time slot and then 30 minute warning.
Very polite, we’re efficient in bringing the washing machine to a first floor flat.
Fast installation, including testing that it was working properly.
The online ordering system and delivery time frame was very efficient.
The freezer was carried to the front door rather robustly by the delivery driver on his own but in spite of that it works fine.
Amazing service, next day delivery and the delivery team went above and beyond in installing my machine. I'm ill and disabled, so they saw that and instantly volunteered their help.
Online process was simple.
The delivery came in excellent time.
The delivery workers were excellent and went above and beyond.
They took care and kept me informed through the entire process about what they were doing.
Definitely will use AO again.
Fantastic experience shopping with AO! The ease of choosing your appliance, the ability to track your delivery, right thought to the item delivery, the process is excellent. Prices of items were acceptable & often cheaper. Delivery team were very helpful, we live in a small cottage, so space is tight, not so for this friendly team, they were in & out within less than 10 minutes. I highly recommend getting the membership to AO, as delivery, removal of old appliances & packaging all come included, this has saved me at least £200 since January, now on my 3rd appliance this year & it’s now only march. I wouldn’t shop anywhere else for appliances, large or small.
Really like buying from AO, deliveries are well organised with the delivery window communicated and tracked avoiding hanging around all day. Team always friendly and professional
Order to delivery in less than 24 hours. Old machine taken away by great delivery guys.
Machine is quiet and easy to use. Love the express and turbocharged features as well as the usual programs.
Great experience today with washing machine delivery and two very helpful guys who went above and beyond to help today and make the change over of washing machines easy,
Very impressed with AO and the great service I have received for for my purchases the last few months, there is a good chance that I will be renewing my annual membership with AO,
Once again the 2 guys today were great and polite and very professional, highly recommend anyone to use AO
Excellent service as usual. We made a measurement error with new washing machine that was too deep for cupboard. After fitting we realised and phoned AO to see if anything could be done. They immediately suggested swapping for different machine and sent out a new model the following day. Their guy then disconnected the machine and replaced with a new one. Our mistake rectified within 24 hours. Amazing service
Had paid extra for a designated delivery spot (12-5pm) however was phoned at 8:30 am to be told they were running ahead of schedule so delivery would be in next hour and a half so was pointless paying for the designated delivery slot.
May not have been a big issue had the item not been for my 93 year young mother in law so we had to race round there on a Sunday to be there for delivery.
The delivery guys were fantastic though on delivery and couldn’t have asked for more off them other than to meet the planned delivery.
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