Review Time
Avoid this company! I ordered a product that was handed to them 9 days ago, and it still hasn’t been delivered by GLS. I called their customer service and had to wait 15 minutes to speak to an agent, who wasn’t helpful at all. They just repeated the same information I can already see on the online tracking.
I wish there was a score less then 1 star ,I've been waiting nearly a month for an order to come from Spain,this company is a joke but companies on the continent still use them ,how are they still in business,there should be an ombudsman that you could report them to
Avoid this company! I ordered a product that was handed to them 9 days ago, and it still hasn’t been delivered by GLS. I called their customer service and had to wait 15 minutes to speak to an agent, who wasn’t helpful at all. They just repeated the same information I can already see on the online tracking.
I wish there was a score less then 1 star ,I've been waiting nearly a month for an order to come from Spain,this company is a joke but companies on the continent still use them ,how are they still in business,there should be an ombudsman that you could report them to
Avoid this company! I ordered a product that was handed to them 9 days ago, and it still hasn’t been delivered by GLS. I called their customer service and had to wait 15 minutes to speak to an agent, who wasn’t helpful at all. They just repeated the same information I can already see on the online tracking.
I wish there was a score less then 1 star ,I've been waiting nearly a month for an order to come from Spain,this company is a joke but companies on the continent still use them ,how are they still in business,there should be an ombudsman that you could report them to
Avoid this company! I ordered a product that was handed to them 9 days ago, and it still hasn’t been delivered by GLS. I called their customer service and had to wait 15 minutes to speak to an agent, who wasn’t helpful at all. They just repeated the same information I can already see on the online tracking.
The policy as previously said by another user - is not worth spending the money on. I was sent to one of the suggested garages after explaining the fault to the advisor and told to book a diagnostic. I did and paid upfront for it, only to be told after they did so, that I need to go to a main dealership for another diagnostic that could be very costly, as they were unequipped to carry out repairs.I went back to AA / Opteven to ask that I was re-imbursed for the diagnostic that had taken place, to then be told - they will only re-imburse for a diagnostic if they have agreed to carry out the repairs on the vehicle. This wasn't mentioned at any point by the advisor over the phone, there not transparent and don't share all the information needed to make an informed decision. The cover only actually covers a claim limit of £1000 and £50ph for labour. And they will not confirm if the fault is actually covered at all until the cost of labour is determined. Save your money - its not worth it.
I wish there was a score less then 1 star ,I've been waiting nearly a month for an order to come from Spain,this company is a joke but companies on the continent still use them ,how are they still in business,there should be an ombudsman that you could report them to
Avoid this company! I ordered a product that was handed to them 9 days ago, and it still hasn’t been delivered by GLS. I called their customer service and had to wait 15 minutes to speak to an agent, who wasn’t helpful at all. They just repeated the same information I can already see on the online tracking.
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