Review Time
AVOID AT ALL COSTS!!!!!!!!!!!They will not pay out your claim as its corrosion!!! Really something has corroded on a vehicle that runs outside on roads in weather 🤔 absolute joke just wasted 3 days putting van into garage, to get diagnosed and wait 48hrs to get a decision to now having to pay for it myself, so no wages for a week and now a massive repair bill!!! I called 6 garages before I finally got one to agree to take a look at the van knowing that it's through the AA warranty. I thought they must have been all really busy, know I know the real reason, they know that there time as well as the customers will be wasted.
This policy is an absolute con! Buyers beware! I recently took out the policy and had a problem with my Mercedes’ . We informed the AA operative of where we had been advised to take the vehicle and proceeded to deal with the fault . The vehicle has taken to the garage and the problem diagnosed . The following day I was contacted by the AA to inform myself that they would not be paying the claim due to the vehicle being driven over 300 miles. I gave the AA the address of the garage prior to taking it and at no point we’re we advised that the vehicle could not travel such a distance .it was a sensor problem not mechanical so the journey did not make the fault any worse. Upon raising the complaint the AA denied having the conversation about where I would be taking the vehicle . Subsequently we have requested a subject access request as per all telephone conversations and shall be taking the matter up with the insurance ombudsman . No wonder this shabby corrupt organisation is rated 3.1 on trust pilot . Stay well away from this underhanded company
Not many reviews on here about Jemca Toyota!!! Anyway, my review is about Jemca Toyota in Reading. I have been using them for 15 years and more, mainly for servicing etc of my Rav4 and daughters Aygo. But recently I have purchased a brand new Aygo X and although a few hiccups, they have always delivered. This is also down to the excellent customer experience which I have had by Paul E, one of the sales advisors. It's not rocket science, but a good sales advisor can make or break a deal, even though the Toyota products speak for themselves. If Paul E was not as great as he has been, I probably would not have upgraded to a new Toyota, especially a brand new one. The other staff members are also integral to all this happening and they have and are also very good. I'm looking forward to this continuing excellent service.
Shocking. Parcel shipped 3 weeks ago and still says "in-transit" on the website. I've finally resolved to the fact that one of their drivers stole my package. I've used that bloody web from about 6 times, no reply. Tried ringing, on hold for 2 hours and then abruptly hung up on.Edit: I don’t have a bloody case number! Nobody got back onto me, I can’t reply to your reply so I don’t even know if you’ll see this anyway, and you didn’t leave any external contact info! An office number might be nice.
Shocking. Parcel shipped 3 weeks ago and still says "in-transit" on the website. I've finally resolved to the fact that one of their drivers stole my package. I've used that bloody web from about 6 times, no reply. Tried ringing, on hold for 2 hours and then abruptly hung up on.Edit: I don’t have a bloody case number! Nobody got back onto me, I can’t reply to your reply so I don’t even know if you’ll see this anyway, and you didn’t leave any external contact info! An office number might be nice.
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