Review Time
Possibly the worst courier service in Ireland, why do royal mail use these clowns.Nobody can say where my small packet is even though they have received it onto their Web tracker site and was due for delivery on 21 August now its 24 August at 6pm and still no small packet.
I had an issue with a delivery today. I really needed it to be delivered today or else it was no good to me. I rang customer care, I spoke to a lovely lady called Lisa, she couldn't have been more helpful. She tracked my documents, rang the depot to ensure a delivery slot today and was an absolute pleasure to deal with. I just wanted to say thank you Lisa, I have never dealt with a nicer customer care agent. GLS you are very lucky to have her. My documents arrived this afternoon as requested.I was absolutely delighted with the customer care I received today.Katherine Bell
I have never experienced such rudeness from delivery drivers, they need to be trained in customer service and sent home to mammy to learn the basics like 'manners'. I just spent 10 mins in the rain as the driver would not get out of the van. When I got to the van the parcel wouldnt scan so stood there while he filled out a form in the van, he then preceded to hand me the form to fill out, eh noooo! Everytime I get a delivery from GLS it is the same, I will not be ordering from stores that use this courier service in the future!
i always shopping online,twice i had a bad experience. the driver rang me after dropping off my parcel to drop off point to notify me than its there safe. i asked what was the reason not to drive to my house with my parcel his explanation was that he is not familiar with Tullamore. I emailed to Gls and no reply at all. The second time it happened few days ago, parcel was just drop off at the shop. no one emailed me or rang me, i ended up looking for my parcel myself, going to drop off point, paid for parking etc etc what the point to pay €5 delivery in Ireland if u have to go and collect it yourself??? I sent complaints to the both shops and i will never shop there again.
Shockingly bad. Arrived at my closest distribution center, Annacotty, a week ago. Just got it today. The tracking everyday said out for delivery and then the comment in the evening was could not deliver due to traffic. It takes twenty minutes to get to my house from that distribution center and traffic is never an issue. I know because I work in the same area. I emailed but got no reply. I rang the Dublin office and in fairness they were very helpful, but when I asked to be patched through to Annacotty they couldn't even bother to pick up the phone.
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