Review Time
The app experienced a glitch and failed to confirm my payment, yet my bank account was charged, resulting in my car being clamped. Despite providing clear evidence that it was their error, they claimed there were no records of my payment in their system, so the clamp was deemed justified. The app seems outdated and poorly designed, reminiscent of early 2000s technology created by an inexperienced developer, showing a lack of concern from the company. I have since deleted my account and will not be returning to park there.
This company is a scam. I paid for parking at a location, but when I arrived, it was locked up with many others in the same situation. There was no one to assist, and I lost my money. The staff at the venue were rude and unhelpful, stating it was not their issue. I traveled a long distance and was left stranded. Very disappointing service.
I was clamped despite having paid for parking. I have the receipt as proof, and even the enforcement worker acknowledged my payment but claimed it was invalid for today. I paid for a full day, but my payment was only valid until midnight the previous night. I was charged excessively for an hour of parking, and when I called for help, I was told I still had to pay a penalty. This system is flawed, and I shouldn't be penalized for their mistake.
Using the app was a complete disaster! I had used it before without issues, but this time it wouldn't accept my card. After trying to add funds, the app crashed, taking €5.00 from me and leaving me with an inaccessible balance. I reached out for a refund, but they only returned the remaining balance. Why should I be charged for a non-functioning app? I want my full amount back!
The app malfunctioned and failed to confirm my payment, yet my bank account was charged. As a result, my car was clamped. Despite providing clear evidence that it was their fault, they insisted they had no records of my payment, claiming the clamp was justified. The app feels outdated and poorly developed, and they show no concern for customer issues. I've deleted my account and will never use their services again.
I was clamped even though I have a valid virtual permit, which their system shows is active. They claimed my permit expired, but their website contradicts this. After appealing with evidence, I now have to wait up to 21 days for a response. This is unacceptable. The stress and inconvenience caused by their errors are frustrating. If they can’t manage permits properly, they shouldn’t impose penalties.
I spent hours searching for a nearby parking option and settled on this service, only to return two hours later to find my car clamped. The signage was unclear, and I assumed I was parked legally after paying online. There were no staff around to clarify. When I tried to discuss it, the customer service agent was rude. I paid the fee and appealed, but they dismissed my case based on a photo that was not visible when I parked. I'm out €125 and deeply disappointed.
This company targets parents at children's events. A rude enforcement agent arrived shortly after the event started, and the signage was unclear due to a storm. Parents were left waiting for two hours to have their cars released. This is a terrible company with very poor practices.
My vehicle was clamped after I mistakenly entered the wrong registration at a ticket machine. I had a valid ticket and assumed my appeal would be considered, but their response showed no understanding. I noticed an enforcement vehicle shortly after my payment, which felt suspicious. I have appealed to the relevant authority, hoping for a more reasonable response.
This company is the worst I've encountered. An employee in my area has been unprofessional, often overlooking illegal parking by others while targeting those with valid reasons to park. I've witnessed him being rude to people, and such behavior should not be tolerated. They need better oversight.
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APCOA PARKING Ireland is a leading on street and car park management and enforcement provider.
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