Review Time
I have been using another supplement company for my water filter, and then decided to try Aquapureline. I should've checked Trustpilot first. THE WATER TASTE IS NOT THE SAME. It is horrible!!!!! Hope at least it is not harming my health.
Counterfeit filters. Label didn't match packaging and didn't fit machine. Customer Service phone never answered; email responses were artificial intelligence and asked the same questions again and again. Finally got a return label only to discover it was counterfeit.
Counterfeit water filters. Coloring of label is very muted. Shape of label different than real authentic filters. Shape of actual filter different at top as well. Cost should have been a sign also. Too good of a deal. Took 4 times reaching out to company for resolution. I’m out almost $70. Plus I have to pay for another filter. Sad that there are people like this in the world.
Ordered two filter for my LG refrigerator. They came fast but upon opening I noticed immediately that the labeling seemed pixelated. The filter installed perfectly normal but I noticed it was super light compared to my originalFilter. Once I tasted the water I could tell it was counterfeit, it’s not filtering much of anything out, tastes like tap water. The label on the filter has a QR code so I scanned that too… it went to an LG site that displayed the word counterfeit product. I put the old filter back and will have to pay up for a legit filter.
I had a conversation with them regarding the authenticity of their filters as there is no way they can sell this at such a cheap price but they couldn't give a clear believable answer. They are fake counterfeit sellers from China running multiple counterfeit stores online. Upon checking their About US page, it is clear they are using AI generated fake pictures and fake story. I have previously purchased genuine filters from various national distributors for my rental units in bulk so I know what the prices of these filters should be. They use a residential address and they only show water bottles on their from page and try to hide their water filters unless one comes directly through their advertised links from Google. STAY away from these CROOKS.
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