susanjewelryco.com

2.2
2.2 Based on 10 reviews

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Average Rating

2.2

/
5

10 Reviews

5 Star
21%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
79%

All Reviews

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Maire Stanley
ZERO stars if I could...says it's handmade but in her email when I complained she said they come fro

ZERO stars if I could...says it's handmade but in her email when I complained she said they come from Asia.....is there not a law against false representation of a product?? And the hoops they make you jump through to get a refund...UGH! The ring was cheap and I can promise you it runs a 2nd to TEMU! Looks nothing like the ring I ordered.....cheap, cheap, cheap......it looks like handmade in the pictures but looks factory made when you receive it. It also took almost a month to get here! DO NOT WASTE YOUR MONEY!

1
Date of experience: Mar 02, 2026
Kathy Mathews
This is a scam site!! I ordered in early January and did not receive my merchandise by end of Februa

This is a scam site!! I ordered in early January and did not receive my merchandise by end of February— so many emails including ones stating a sob story about being a single mom. It is all BS. I finally had to contact my cc company because my repeated request for a refund was totally blown off!! DO NOT ORDER FROM THIS ONLINE SITE.

1
Date of experience: Feb 28, 2026
Karen Ponce
The jewelry is so cheap looking. I am trying to get a refund and they have spent days offering me re

The jewelry is so cheap looking. I am trying to get a refund and they have spent days offering me reductions, 20, 30,40, 50% off. Problem is I don't want this cheap jewelery. They will not give me return instructions or an address for return. I am reporting them to my credit card company. They are a fraud. Don't buy from this company!

1
Date of experience: Feb 21, 2026
Ash P
Ordered 20 days ago, tracking states in LA, then in Utah, back to LA, back to Utah, now heading to S

Ordered 20 days ago, tracking states in LA, then in Utah, back to LA, back to Utah, now heading to Seattle. I think fake tracking and I will never receive my order. When I reached out, no response so far. Don’t buy from them

1
Date of experience: Feb 19, 2026
Rachel
WORST EXPERIENCE

WORST EXPERIENCE. told them to cancel an order, and they spent two days pushing offers on me instead of canceling the order BEFORE it shipped. It was clearly distraction to buy time until it did ship. I will NEVER order from here again. First and accidental first, and definitely last time. What kind of business scams their customers like that?

1
Date of experience: Feb 19, 2026
Artesssa
Susan answered my questions right away…

Susan answered my questions right away about measuring my fingers for the right size and she was very responsive to other emails. Her designs are exquisite and the level of craftsmanship in how work is extraordinary. Take advantage of the sale I did. I love what I bought.

5
Date of experience: Feb 19, 2026
Ash P
Ordered 20 days ago

Ordered 20 days ago, tracking states in LA, then in Utah, back to LA, back to Utah, now heading to Seattle. I think fake tracking and I will never receive my order. When I reached out, no response so far. Don’t buy from them

1
Date of experience: Feb 19, 2026
Spoiled Rotten
Customer service is excellent

Customer service is excellent! Love my silver ring!

5
Date of experience: Feb 16, 2026
Susan Calvert
If I could give them zero stars I…

If I could give them zero stars I would. I’m battling with them now over two sets of earrings I purchased from them. What they sent me was not even close to what they advertised. Cheaply made. Although the advertisement reads money back guarantee within 30 days of purchase, this is not what I’m experiencing with them.

1
Date of experience: Feb 16, 2026
Kathryn Lund
The Susan Jewelry is from China and…

If I could give it a zero I would.The Susan Jewelry is from CHINA and very cheap. It is not from an artist in Santa Fe that is closing her business.DO NOT BUY

1
Date of experience: Feb 15, 2026

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