Review Time
I’m very disappointed with the lack of response and support on this order.
I ordered a monitor, then was informed that the item is out of stock and asked to provide my IBAN for a refund. I sent my IBAN immediately. Since then, I’ve received no replies for over two week. No one answers emails or phone calls.
This is unacceptable.
Please confirm today that the refund is being processed and provide the expected timeline.
If I don’t receive a clear update within 48 hours, I’ll proceed with a formal complaint to consumer protection and my bank.
I expect this to be resolved promptly.
Taras
I’m very disappointed with the lack of response and support on this order.I ordered a monitor, then was informed that the item is out of stock and asked to provide my IBAN for a refund. I sent my IBAN immediately. Since then, I’ve received no replies for over two week. No one answers emails or phone calls.This is unacceptable.Please confirm today that the refund is being processed and provide the expected timeline.If I don’t receive a clear update within 48 hours, I’ll proceed with a formal complaint to consumer protection and my bank.I expect this to be resolved promptly.Taras
Luckily, I ordered only a PC fan. The order got stuck waiting for expedition for few months. After 1.5-2 months of waiting I contacted support.I should admit that by this point I was contacted by real person via email. They asked for my IBAN to refund. After providing the IBAN, they disappeared. No one replied to any of my latter emails
Ordered a new fancy Air-condition on 30th June.Apparently they don't have it (must be the IVA change from 6 to 23%!)Since then they are not refunding my 700 euros!They should automatically refund when they cannot honour the order, like everyone else!On top of that they never answer the phone, neither they answer emails.Thankfully I paid via card not bank transfer, so I will now ask my card provider.I rarely have to put a 1 star review (for absence of 0 stars)...
I bought a Galaxy Tab A9+ from this company on 13 August 2025. The delivery was advised as 19 August but on the 20th I received an email to say there was a delay because of a supply issue and offering me the option of cancelling and receiving a refund, which I took. I was then advised that the refund would be paid within 5 business days, which did not happen. I wrote to the company on 29 August, and 2 September, complaining about the situation and received the refund on 4 September, but at today's date have received no other communications from them. I was worried about the situation partly because of the bad reviews that this company has been receiving but I have now been refunded and wanted to give a positive review to encourage the company to try to improve their processes and better inform the customer. I also acknowledge that the company might be undergoing some commercial stresses and that they are probably trying to do their best.
Promised delivery within days.When last day was reached,. I wrote to them, asking for tracking number.They said it was out of stuck but it should be in their stock next week, that is now 3 weeks ago and they do not respond on mail,neither do they answer the phones. Today I seethe same product I ordered, is still mentioned as in stock, this might be a scam company.I will write in the book of reclamation.
They take the order - and the money - , it never gets shipped and when I asked for a refund it never gets issued. Their "customer service" never responds to an email or picks up the phone.This is a complete scam, avoid at all costs
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Foi em Janeiro de 1988 que a Aquário Electrónica enriqueceu o Porto e tudo à volta. A dedicação, o profissionalismo e o espírito de equipa são alguns dos princípios interiorizados pela Aquário Electrónica e é com esta base que reconhecemos os prémios nacionais de PME Líder e PME Excelência desde 2011. Desde a nossa criação, a Aquário Electrónica tem um objetivo simples; Fornecer aos nossos clientes todo o tipo de soluções confiáveis e acessíveis não só de Electrónica como também de Consumo. Somos uma equipa coesa, competente e unida estando sempre determinados a manter esta chama viva.See more
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