Review Time
The service was fantastic in responding promptly to my inquiry about a missing order, even providing a photo of the parcel delivery. The issue was with the delivery service, not the company itself, and I will certainly choose this company again. Their jewelry is stunning, and I would highly recommend it to anyone.
If this question is automated on the platform, the answer is clear. I placed this order a month ago and have not received any proper delivery information. The responses I've received while inquiring about my order have been rude. I've been given three different delivery dates, none of which have been honored. If this seller is genuinely relying on an untrustworthy third party, some might be understanding, but this feels like a scam and should be addressed immediately. It's time for many customers, myself included, to seek a refund for our hard-earned money.
I bought two mother-daughter birthstone rings, and one of the diamonds fell out of one. I reached out, and the representative arranged for priority shipping of a replacement. Absolutely outstanding customer service; I highly recommend it! Thank you so much!
The seller has truly gone above and beyond for my order of a mother-daughter twisted ring. The wrong size was sent, but not only did they replace it, they also informed me I could keep the original due to shipping costs. I highly recommend them.
Caution! This company appears to be based in the UK from its website, but it isn’t. Goods are shipped from China and are unlikely to arrive within the stated 7-10 working days. I don’t know the quality of the products since my order (Christmas tree earrings) placed on November 22 has still not arrived as of December 23. Customer service is responsive but keeps asking me to wait ‘another week or two’. If they had been upfront about the delivery time, I could have made a better decision about ordering.
The company has truly exceeded my expectations with my order for a mother and daughter twisted ring. Although the wrong size was initially sent, they not only replaced the ring but also informed me via email that I could keep the original due to shipping costs. I highly recommend their services.
AVOID THIS SERVICE. I placed an order on 20th November for a bracelet. Even though the company claims to be based in the UK, my order is actually shipping from China. I have sent two different emails to inquire about my order's status, including one mentioned here, but I have received no response, and my messages remain unanswered. I have had to file a dispute with my bank, which is now looking into the matter.
Avoid ordering from this company. I placed an order on November 20 for a bracelet. Despite the company claiming to be based in the UK, it is actually shipping from China. I have tried two different emails to contact them regarding my order, but none have been answered. I had to file a dispute with my bank, which is now investigating.
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