Review Time
They want u to do excess work for no more money Jamaicans are treated horribly not paid enough and the call queue is horrific no rest. We don’t get the amount of hours that they advertise either.if you plan to apply make sure it’s just as a side hustle.
Firstly, be aware that this is not a large organisation, but a tin pot outfit that appears to be run by a handful of people whose sole job is to part potential “employees” from their money. I joined a training course - for which I had to pay £49 - for a customer service role. I had 20+ years experience in this type of role but was tired of people moaning at me every day. This role was advertised as inputting orders, not dealing with complaints. However, this was misinformation at best. The majority of the calls were people complaining. My main issues though are with the quality of the training and their lack of interest in you after you pay your fee. We were not trained to deal with the issues raised. The first 5 calls I received were nothing to do with any of the training we had received. When I raised this issue, I was told I would get used to it. Things didn’t improve. The questions I asked our trainer by email went unanswered - as did most of my emails. After I left the course, I requested a refund of my training fee because I believed they had taken this money under false pretences - namely that they would provide full training (untrue) for a job taking orders not dealing with complaints (untrue). We were advised we would work a minimum of 20 hours per week and would pay them £40 per month as an ongoing fee. It also turned out that they couldn’t guarantee 20 hours but wouldn’t reduce the monthly fee in this event. I received no reply to my email - or to any subsequent emails. Unscrupulous company who only care about raking in course fees and have no interest in their employees. They will promise you anything to hook you in, but - be warned - their attitude changes immediately after you pay your course fee.
Worked with them for years now and never had any issues. They always help when it’s needed, I can work as little or as much as I like, get paid regularly without any errors every two weeks & I recommend to all my friends, well everyone I meet. Training was great, made friends with fellow agents & this with no face to face contact!
The job is simple. The staff are just any old person, not picky on who they hire. The customer Success team are not there to support you. Partner support will fob you off. Technical support I'm sure has 3 year olds resolving the issues.Outside of this hours can be very difficult to get. Flexible if you are willing to be all over the place for hours. I've seen contortionists bend less to get hours. The systems are poor but this is your fault. (Oh and if you have issues you dont get paid) be willing to lose several hours a week with issues that are unpaid but you need to still be at your computer.Only bonus to it is the fact its self employed so you can work your wages to cover your expenses, outside this just be careful. Expect to have to argue and fight to get through the month.
i had the unfortunate sad experience of paying for all the start up costs associated with Arise. to be told my background check was not accepted by online disclosures England and therefore missed an opportunity for an appointment i had been preparing for since early March. with emails ignored. I feel like my money has been thrown down the drain. Beware of getting your hopes up.
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