Review Time
Rude, aggressive customer service. Unreasonable discourse given we had paid for parking and charged £100 for a very short overstay. We won’t visit that restaurant again so it’s now impacted a small business.
I made an online payment for parking but mistakenly used my old registration number, even though I had updated it three weeks ago. I submitted an appeal along with proof of payment and the registration change, including both V5 documents, yet I was still asked to pay £20! What a disappointing experience!
Like many others, I found the representative on the phone to be extremely unhelpful, causing significant distress. I received unclear communications regarding parking payments. Despite paying through the platform and parking in front of the machine, my evidence and circumstances were dismissed, and I was falsely accused of being abusive. I plan to escalate this further.
I made an online payment to park but mistakenly used my old registration number, as I had updated it three weeks earlier. I submitted an appeal with proof of payment and documentation of the registration change, yet I was still asked to pay £20! Such a frustrating experience!
I mistakenly entered a car park thinking it was affiliated with a council that grants disabled exemptions. It took me a long time to park and reach the payment zone, only to realize my mistake. My appeal for a £60 charge was rejected despite citing reasonable adjustments for my mobility issues, and the phone support was rude and dismissive.
I submitted an appeal for a parking ticket and waited over a month for a response, only to have it rejected, forcing me to pay the full fine. The lack of assistance was disappointing, and I intend to share my experience on social media.
I've tried reaching out to this organization for three weeks about a parking ticket payment. I wasn't disputing it, just needed to discuss my circumstances. They ignored my emails and refused to provide a complaint email address, insisting on outdated communication methods. This is unacceptable, and I will escalate if I don't hear back soon.
I paid for my ticket but mistakenly entered the wrong registration. I've faced relentless harassment for over a year, including phone calls and court papers. It's shocking how poorly customers are treated, and I believe the management of these car parks is to blame.
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