Review Time
I bought a stunning piece of wall art on 08/25/25 as a gift for my wife. The art is beautiful, and we genuinely love it, but the experience after the purchase has been a disaster. It's been nearly five months (today is 01/13/26), and a simple administrative mistake remains unresolved. My shipment was incorrectly labeled as DAP instead of DDP. After receiving an email from the company telling me to disregard any FedEx invoices for customs duties, I have now received three separate invoices. I've contacted customer support multiple times. Each time, I receive empty promises that the issue is being addressed, yet my recent inquiries have been completely ignored. Their customer service is practically non-existent. Enjoy the art, but be ready for a complete lack of assistance if something goes wrong. Proceed with caution.
I bought a beautiful piece of wall art as a gift for my wife on 08/25/25. While the artwork is truly gorgeous, the experience after the purchase has been extremely frustrating. Nearly five months later (today is 01/13/26), a simple administrative error remains unresolved. My shipment was mistakenly marked as DAP instead of DDP. Despite an initial email from the company telling me to ignore any FedEx invoices for customs duties, I've received three separate invoices since then. I’ve reached out to customer support multiple times, only to be met with vague assurances that the issue is being handled, while my recent messages have gone unanswered. Their customer service is nearly non-existent. Enjoy the art, but be prepared for a complete lack of support if anything goes wrong. Proceed with caution.
Firstly, the shipping took two weeks! It didn’t arrive in time for Christmas, which was disappointing for a gift. When it finally arrived, the artwork was clearly defective—poor print quality and the picture was in Black and BLUE?! The website states it should be in 'Black and White.' There was no mention of tinted glass! I have evidence of everything. It looks nothing like what was shown online. Customer service has not responded to multiple emails. This company feels like a scam. I'm very disappointed and dissatisfied. I will file a report if I don’t receive a response. They claim to offer 24/7 support—what a joke. They also promise a color guarantee—another false claim. I do not recommend!
The picture arrived in perfect condition and met all my expectations. I was surprised to learn it shipped from overseas; I may have missed that detail. This did incur a minor additional expense due to a currency exchange fee on my card.
Absolutely incredible! The quality and speed of service were fantastic. The artwork quality is excellent. The custom photo art created for me was exceptional. I can’t praise this company enough. I will definitely return for more. Thank you so much and Merry Christmas!
Excellent customer service! My original order arrived cracked in shipping. The customer service team addressed it immediately and sent a replacement. The new piece had no issues; it was well-packaged and installed perfectly. The wall art itself is spectacular. It's easy to hang (with the hanging pieces already attached), looks crisp and vivid, and enhances any wall in the house. I’m so pleased with these prints that I’ve ordered three more and eagerly await their arrival to beautify my home!
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ArtDesigna was formed by a group of artists committed to replacing outdated art concepts with something sleeker, cleaner, and able to survive longer. Today, our ultra-clear glass prints turn ordinary art into high-quality statement pieces that are easy to clean and will survive in your home for longer.
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