Review Time
Lovely large artificial uv resistant bamboo trees. They took a while to come in but they are lovely and provide effective screening for my back garden.Staff at the APS, especially Katherine and Charlie are very helpful regarding progress of orders.
Ordered a plant pot on 4th January, it stated 10-14 working days for delivery. They emailed me saying it would actually be delivered at the beginning of March - I said that was ok as these things happen.Fast forward to now and I still have not heard from them or had a single update on the order since January. I called on 2nd April to say I wanted a refund as it has taken so long with no update. They weren't apologetic, and said the refund would be issued that week. A month later, no refund (not surprised). I am now having to dispute with paypal as they have kept £200 of my money for 4 months.
I'm always wary when I see a few negative reviews on here, but pleased I took the chance and ordered from The Artificial Plants Shop.I was guided through everything I needed by James, with everything competitively priced and delivered on time.Happy to recommend this company to anyone looking for artificial plants.
Avoid this scam company!I contacted customer support after 2 weeks of no communication and they stated one of my items wasn't in stock, but they would ship the other at the end of the week and issue a partial refund. 2 more weeks went by, I chased numerous times and had no response.I have lodged a complaint with Paypal so hopefully should get my money back.
Update: Since I got a refund for non delivery of my plant, I started looking elsewhere and found an identical website, with identical plants, pricing, that just happens to have the same business phone number as Artificial Plants Shop. The galling part of it is all, is both websites claim that this particular item is in stock for delivery within 10 days. In 4 months they couldn’t get my order to me, so this false advertising strategy is clearly deliberate. I would personally avoid this company and their other company trading as replicaplants.co.uk Previously bought several artificial UV bamboo plants for my garden in 2020. It is worthwhile noting that at that time delivery took longer than expected and as we had paid for a landscaping service the delivery delays contributed to a delay in the garden project.We have since decided to add another to the garden and purchased one to match the others on 24 December 2022. We were shocked at the price gouging given these are now almost double what we paid for them previously, but needed a plant that would match the others.On 5 January 2023, I was told it was not in stock but would I accept an indoor plant instead? No, I paid for an outdoor plant which I assume is higher priced than an indoor plant and I needed it to match the previous. I get told my plant is on back order and there will be a delay of 4 weeks which I agree to.Follow up on 12 March 2023 and get offered a different outdoor bamboo plant instead on 13 March 2023. Reiterate that I need a matching plant given I’ve already purchased 7 bamboo plants previously, and receive no further response.Can only assume seller has no intention of fulfilling my order so I’ve had to report them to PayPal for a refund.TLDR: make sure the item you want is in stock, or you may never get it.
Purchased outdoor Buxus trees. Advertised as 'suitable for inside or outside'. The real wood truck/stem rotted. Emailed customer services who said they 'don't guarantee any outdoor plants for this reason'? It says 'suitable for inside or outside' on the listing. Not willing to assist any further.
If you're looking to transform your home without the hassle of normal plants then this is the place for you.Very swift and efficient delivery, excellent customer service and bloody good looking bonsai trees at quite the affordable rate. James lingard was very helpful in pointing me in the right direction to decorate the home.I'll be back sooner than they think!
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Renowned online retailer of artificial plants, artificial trees, & artificial flowers. A huge range of realistic indoor and outdoor products
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