Review Time
Purchased two different style grass plants to go in my garden on 19th Aug 2025 - purchasing one of each to check they would look right. Had two wait weeks for delivery & had to email 5 times chasing the delivery so initially really poor service. They finally came on 10th September and I was actually really happy with the two styles so proceeded to purchase 7 of one style and 11 of another on the 17th September. I purchased the exact same products and waited patiently for them to arrive - yet again nothing. So I chased 3rd October - No reply. Chased again 10th October - Finally got a reply saying the large grass I ordered they don't have anymore and would I want a smaller one. I agreed and my order was sent and arrived on 12th November. None of the grasses matched what I had originally ordered!
Charlie picked up my email and said he would sort this out, this was back on the 17th November 2025.
Since then I have sent 8 emails to Charlie asking him to now just simply send me 1 of each grass to match the incorrect ones they sent. I've now had no response to my last two emails and quite frankly I've had enough of this company who clearly don't care about customer service. They are just buying stock in from anywhere when they get orders in from customers - very very poor
Garbage company - rubbish. Had 2 orders with them, first one I had to chase after a few weeks as I hadn't heard anything. Apparently my order was 'missed' from their picking system, suddenly by chasing them to actually deliver what I had paid for, did things actually start moving.Second time I ordered some items which were showing as in-stock. After a few weeks, I followed up, apparently they weren't in-stock, but decided to only tell me after chasing them. Week after week went by, until I decided to ask for an update. They didn't provide an update on the order, just apologised as they had a fire alarm in their office. Another week goes by, and then I ask to cancel the order. No response. Only after then threatening to go to my bank, did things suddenly start moving and refund what was owed back to me.Sorry but I shouldn't be expected to project manage them doing their jobs, when they've taken my money - and I shouldn't be lied to about status of stock items. If you don't have stock of something, be honest about it.
Really happy with the service received. We weren’t sure what would work best as needed a privacy screen. Team were really helpful and offered samples to try at postage cost. This saved us so much time and their knowledge is second to none. Order arrived as promised in a timely manner. Really happy
Was looking for an artificial olive tree for my new home that didn't have such a 'fake' look.I noticed these guys had a large selection so I gave them a call, and the team were brilliant in advising which one would be best suited for my space. Delivery was swift and secure. Would recommend!
Just received my artificial buxus balls for either side of our front door. I have spent a long time deciding on whether to invest in them and I am so pleased I have. They are incredibly realistic and the timber trunk adds to their realistic appearance! I did call the company to get some advice before purchasing and they were very patient and helpful! Thank you!
Needed some artificial plants for my new balcony but wasn't sure what would be appropriate for outside. I emailed this company and got some good advice on options and how to make the planters heavy enough so they wouldnt blow over. Really happy with the service and result
I’m absolutely thrilled with my purchase from The Artificial Plant shop! The quality of the faux plants is outstanding — the foliage looks incredibly realistic, and the textures are superb. My large fiddle-leaf tree arrived well packaged and in perfect condition, no bent branches or broken pieces.What impressed me most was the customer service: I had a question about which size would suit my living room, and their team responded within hours with recommendations and options
I had been having trouble sourcing some artificial grasses in Ireland where I am based but found the ones I wanted at Artificialplants.co.uk. Charlie took responsibility for organising the logistics and transportation and I am delighted with the product.
Purchased two different style grass plants to go in my garden on 19th Aug 2025 - purchasing one of each to check they would look right. Had two wait weeks for delivery & had to email 5 times chasing the delivery so initially really poor service. They finally came on 10th September and I was actually really happy with the two styles so proceeded to purchase 7 of one style and 11 of another on the 17th September. I purchased the exact same products and waited patiently for them to arrive - yet again nothing. So I chased 3rd October - No reply. Chased again 10th October - Finally got a reply saying the large grass I ordered they don't have anymore and would I want a smaller one. I agreed and my order was sent and arrived on 12th November. None of the grasses matched what I had originally ordered! Charlie picked up my email and said he would sort this out, this was back on the 17th November 2025.Since then I have sent 8 emails to Charlie asking him to now just simply send me 1 of each grass to match the incorrect ones they sent. I've now had no response to my last two emails and quite frankly I've had enough of this company who clearly don't care about customer service. They are just buying stock in from anywhere when they get orders in from customers - very very poor
I bought the artificial Enkianthus tree and I am really pleased with it, it took me a while to open out the foliage to create a good shape but it was worth the time. I would recommend it as the foliage isn't too dense so it doesn't take over but adds some nice greenery in a dark corner.
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Renowned online retailer of artificial plants, artificial trees, & artificial flowers. A huge range of realistic indoor and outdoor products
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