Review Time
this scam be careful ,"I placed an order with The Artificial Plants Shop London in August 2025. The full amount was deducted from my credit card immediately. It has now been over 4 months, and I have still not received my order.I have exchanged several emails with their customer support team where they repeatedly promised to resolve the issue, but nothing has happened. I have received neither the products nor a refund.I am extremely disappointed with the lack of transparency and the failure to deliver. I would not recommend ordering from here until they improve their fulfillment and customer service processes. I am now forced to escalate this with my bank."
Cannot thank Charlie and all the team enough! As an Interior Designer it's not always easy to find stocked FR planting and with a last minute request on a quick turn around project, Charlie and the team really pulled it out of the bag! From first enquiry and stock info on Wednesday to delivery on Friday, the team have been fabulous. The plants look great and are really lovely and malleable, Charlie even gave extra advice on install. They're in situ now and really set off the space in the pub - can't wait to see the Client's reaction!
Avoid this company like the plague, I ordered some privacy panels and the website says shipping is within 10 days after 3 weeks nothing received, when I sent an email Charlie replied “ I will look into it for you and get right back to you, “ he never did, I then telephoned him the next day this time “ I will go to the warehouse, check and call you back in 10 min “ you’ve guessed it he never did. The product I ordered being advertised as in stock and 10 day delivery. It seems like when they have your money they don’t care. Communication skills are zero, customer care zero, I will get my money back one way or another.
AVOID! Shocking service. No communication and after contacting them I was finally given a delivery date but goods never arrived, claiming I wasn’t home. Re delivery a week later and when again no show I was told they didn’t even have the stock. They clearly never had the item in stock to start with so to claim it was out for delivery was a complete lie. No apology and really didn’t seem to care!
Avoid. Not suitable for outdoor use, despite what the website says. We ordered 2 box bush bay trees, they lasted just over 12 months. They use real tree branches that have not been treated so fungus quickly grew on them and began to rot.I contacted the company, they said they would send someone to have a look. That was 6 months ago. Several further emails and no response.Avoid.
Claim your business profile now and gain access to all features and respond to customer reviews.
Renowned online retailer of artificial plants, artificial trees, & artificial flowers. A huge range of realistic indoor and outdoor products
growingupganja.com
fast-growing-trees.com
openfix.co.uk
beyondborderscollective.com
onegarden.co.uk
floralty.co.uk
www.visionaryabode.com
orb.co
worldmarket.com
mattress.ie
