Review Time
I am compelled to express my profound disappointment and concern regarding a recent incident at Aspria Louise, Brussels, which has left me deeply distressed and questioning the integrity of the institution I once held in high regard.Until recently, I was a proud and committed member of Aspria Louise, actively participating in club activities, regularly utilizing its facilities for my physical and mental well-being, and consistently recommending it to friends, family, and professional associates. However, my membership was abruptly and inexplicably terminated by the General Manager, Arnaud Micheels, without any prior warning, explanation, or opportunity for me to defend myself.This unexpected action has caused significant distress to both my personal and professional life, impacting my hard-earned reputation and causing unnecessary strain on my mental health. It is deeply concerning that a single individual, particularly one in a position of authority, can wield such power without any accountability or due process. This incident raises serious questions about the club's management practices, its commitment to fair treatment of its members, and its overall integrity.Lack of Due Process: It is a fundamental principle of justice that individuals are given the opportunity to defend themselves against accusations. The abrupt termination of my membership, without any explanation or opportunity to address any concerns, is a clear violation of this principle. This lack of due process suggests a disregard for the rights of members and raises concerns about the club's commitment to fair and equitable treatment.Impact on Mental Health: The sudden termination of my membership, coupled with the lack of explanation or opportunity to address any concerns, has caused significant stress and anxiety. Aspria Louise positions itself as a promoter of health and well-being, yet this action has had a detrimental impact on my mental health, contrary to the club's stated values.Damage to Reputation: My abrupt and unexplained expulsion from the club has raised questions among my personal and professional networks, causing unnecessary speculation and damage to my reputation. This action by the club's management has had far-reaching implications beyond my membership, affecting my personal and professional relationships.Lack of Accountability: The decision to terminate my membership was made unilaterally by Arnaud Micheels, without any apparent oversight or accountability. This lack of checks and balances raises concerns about the potential for abuse of power and highlights the need for greater oversight and accountability in the club's management practices.In light of the above concerns, I urge the management of Aspria Louise to conduct a thorough and transparent review of this incident and the decision-making process that led to my membership termination. If it is found that the actions of Arnaud Micheels were unjustified, inappropriate, or reflective of a lack of experience or judgment required for his position, I respectfully request that appropriate actions be taken, which may include his immediate dismissal.It is my sincere hope that this incident can serve as an opportunity for Aspria Louise to reaffirm its commitment to fairness, integrity, and the well-being of its members. Thank you for your attention to this critical matter.
All about getting you to sign up and pay for a year a full year and then customer service rubbish. Promise you loads of freebies but then don t share much about them until you are told that they all expired after 3 months. Don t recommend. Short term focus mindset
UPDATE: My troubles with Aspria La Rasante are still on going ! They keep on withdrawing money from my account although I have requested a cancellation of my membership in August !! If you really want to go there, don't take the flexible subscription. Its a huge trap !Date of experience: October 10, 2022Extremely disappointed. I took a flexible subscription at 192€/month. Because of health issues (tendonitis in both legs) I asked for a suspension for the month of September and had to provided them with a medical certificate. I was in contact with the person in charge couple of days in advance and he even confirmed in writting that my subscription was indeed suspended. Then, I noticed that they still took the amount from my account ! What happened next when I contacted that same person was totaly unprofessional. I was so scandalized by his attitude that I asked for an immediate refund for the month of September and a complete cancellation of my subscription. Here is the answer I received in writting: "You sent us your certificate on Septembre 1 at 16:44 and all direct debit leave every 1st day of the month at noon. It was therefore impossible for us to know that you were going to suspend your subscription. It is unfortunate that you decide to cancel your subscription when the club is not at fault". This is unexceptable. That person knew that my certificated was going to arrive on September 1st and that my appointment was at 14h (my doctor was on holidays till then) so what the hell is that for an answer? That person is not taking responsability for his mistake and doesn't care about the members. The subscription is expensive enough to be treated this way.Nobody ever called to check what happened or appologize. Apparently, they have too many members. Even worse, they continued to withdraw money from my account for a total amount of 410€ ! I got completely nuts and so mad ! What a rude person, "Serge" who doesn't care about the members but only their money.They are little things I must add concerning the club. I used to go there regularly a couple of years ago and I was very surprised to see the calamitous state of the pool area. The water is dirty, the spa is in a bad shape. It doesn't smell nice espacially in the hammam. The celling is peeling off everywhere because of the humidity. The "warm" relaxing pool is not warm as it used to be. So, not relaxing at all anymore. Twice in one month I was told that it was forbidden to go swimming as they had put too much chlorine ! They used to have nice towels available. Now the towels are so thin that they get soaked too quickly so if you want to go to the pool and spa you have to take at least 4 with you. In the changing rooms, one locker out of 2 is broken. So, in the end, I am thinking that everything happens for the best.
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