Review Time
I bought an £800 laptop, but after two weeks, it still hasn't been shipped. I've reached out to customer support several times with no response. Based on the other reviews, I'm starting to question if this is even a legitimate business.
I purchased a laptop for £800, and two weeks later, it still hasn't been shipped. I've reached out to the support team multiple times but received no response. Based on other reviews, I’m starting to doubt this is a legitimate business.
This service has been nothing but problematic from the beginning. 1. My payment card was not accepted. 2. The delivery service required a signature for an inexpensive item, with no option for safe delivery. 3. The website lacks a proper contact email. 4. The provided email for inquiries turns out to be a chatbot that doesn’t respond. 5. Messages sent on social media go unanswered. 6. I waited on the phone only to be cut off. 7. When I finally spoke to someone, they claimed my item had been received, but later realized it had been returned without processing. I ordered on November 6th, and if I hadn’t followed up, I might not have received my refund! I would rate this service zero stars if possible. Stay away!
This company deserves negative ratings. I bought a laptop that failed within a year. Despite a 2-year warranty, they claimed damage that wasn’t there, and now I’m being charged for repairs. I regret not checking reviews before purchasing. They sent me a repair quote that is absurdly high for a defective product.
I sent my laptop for repair through the official support page. After a long wait, I received a hefty repair quote, which I declined. I was then billed for inspection and shipping, but the payment method added extra fees due to being processed internationally. Why can’t UK customers have a straightforward payment process? This experience has made me reconsider my loyalty to the brand.
I bought a new laptop and faced issues trying to register it. After struggling with forgotten passwords and verification codes that never arrived, I attempted customer support but was met with a frustrating cycle of redirects. It’s baffling that I need to log in to get help with logging in. I do not recommend this service at all!
I wish I could give half a star. I ordered a console with a promised delivery date, but it’s now delayed. If I had ordered elsewhere, I would have received it on time. The lack of customer service is frustrating, especially after taking time off work for this.
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