furniturebox.co.uk

4.9
4.9 Based on 161 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

161 Reviews

5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
1%

All Reviews

Filter Reviews

Review Time

Tushar Pai
Had a great experience with this company. Ordered two pairs of bar stools. Assembled one pair - look

Had a great experience with this company. Ordered two pairs of bar stools. Assembled one pair - looked exactly like in the photos but it just didn’t go with our decor eventually. Chatted with an executive for return. Was sorted within minutes and the items were booked for collection within 2 days.

Money was refunded within a day of collection. Fantastic service throughout both in terms of delivery and collection.

5
Date of experience: Feb 21, 2026
Ernest Stanley
This is a first class Company. I bought 4 chairs which are of excellent quality at a very reasonable

This is a first class Company. I bought 4 chairs which are of excellent quality at a very reasonable price, two of which were unfortunately damaged by a visitor. The after sales service from this Company was brilliant, they sorted everything by the next day. The staff here give a service second to none and I can't thank them enough.
I would highly recommend this Company if you are looking for quality products at a reasonable price with outstanding after sales service

5
Date of experience: Feb 09, 2026
Laura Smith
Chairs arrived quickly and support was fantastic

My chairs arrived quickly, and I had them put together. There was a problem with the chairs, so I reached out to the customer service team. I must say, their communication and eagerness to help were outstanding. They have been great to work with and provided excellent customer care.

4
Date of experience: Dec 05, 2025
lewayk32
Great customer support and quick resolution.

Great customer service with prompt responses. I rated it 4 stars because one chair had a defect, but I received compensation. Improving quality control would be beneficial to avoid similar issues in the future. The dining chairs are beautiful, and I got them at an amazing price!

4
Date of experience: Dec 04, 2025
teptrisc31344
Needed a coffee table for our new place

I was searching for a coffee table for our new home and struggled to find an affordable option until I discovered this seller. Initially, I was skeptical about its quality, thinking it might be cheap plastic, but it would suffice until I found something better. The delivery was delayed by a day, but a representative went above and beyond to resolve the issue. Upon arrival, I found it well packaged, and after assembling it in about 45 minutes, I was pleasantly surprised. It seemed I received a much better table than expected, worth significantly more than I paid. I'm excited to explore more on their website!

5
Date of experience: Dec 04, 2025
Melanie
What a wonderful company!

I had a fantastic experience with this company. They promptly returned my call when I had a question! They handled my item return seamlessly. The representative was a pleasure to talk to and resolved everything excellently. The quality and pricing of their products are outstanding, and they will definitely be my first choice moving forward. I purchased a table and can't recommend it enough. Truly a great find!

5
Date of experience: Dec 04, 2025
Grim_Stigandson
Fantastic customer service experience

I encountered an issue with a purchase and reached out to their team via email. They responded promptly and resolved the problem for me. It was easy to contact them, and I received great customer service.

5
Date of experience: Dec 03, 2025
Rarely leave reviews

I rarely leave reviews, but I felt compelled to this time. I ordered a table and 2 chairs on Sunday evening, and they were delivered by Tuesday morning. I couldn't fault anything! I accidentally ordered too many chairs but called on Monday morning, and they quickly rectified my mistake and refunded my card. Everything is set up now, ready to enjoy. Thank you!

5
Date of experience: Nov 30, 2025
John Sanders
Ordered 4 dining chairs

I ordered 4 dining chairs. They were delivered on time, and the customer service was excellent, especially the representative who was very helpful. Unfortunately, I had to return them as they were too large for my table, but the pickup was free.

5
Date of experience: Nov 27, 2025
Timothy
Just ordered a table and chairs from this seller

Just ordered a table and chairs from this company and can't recommend them highly enough. The courier damaged the table, but their customer service quickly arranged a replacement for the next day. A fantastic company, and I will definitely be purchasing more from them.

5
Date of experience: Nov 27, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More