Review Time
Update: 1/10/25After 3 more attempts to reach their customer service, I still have yet to get a response, receive the product I ordered or get my money back. 100% scam site. DO NOT PURCHASE FROM THIS WEBSITE.Definitely a scam site! Had a similar experience as the person below. Ordered an item for $31 and my CC was charged twice, with a $29 charge as well that I did not purchase. I never received the product that I ordered and I never got my money back. Several attempts to call and email the company got me nowhere with no responses from the company and it’s been almost a month now.
This company is at best a shell company but more correctly it is a scam. Ordered one item from them for about $32. Subsequent they charged me twice on my CC for $29 something. No response to phone calls or emails ever since early December. Companies like facebook should be made responsible when scammers companies use their advertisement.Update after response (Dec 27th 2024)The response to this review from the company is dishonest.1) I never signed up for a VIP membership or subscription2) I reached out since December 9th with no response3) you can send emails to the address mentioned, no response4) my credit card company confirmed of other people experiencing the same charges and behaviorUpdate (Jan 1st 2025)Even after their response on Trustpilot, they are not responding to emails or tried to get in contact with me. Credit card company sent me a new card and charges, beyond the order, are disputed.Very sad experience for my daughter who is still waiting for her Christmas present.
ANB8710 ORDERED 12/04. STILL NOT RECEIVED- BUT ALSO CHARGED 29.99 FOR VIP. WEB SITE STATES VIP HAS 24/7 SUPPORT. I WANT REFUND FOR VIP CHARGED AS NO ANSWER 5 TIMES TO PHONE CALLS OR MY VOICE MAILS- MUCH LESS THE 6 EMAILS IVE SENT IN REGARDS TO CANCELLING WHAT I DID NOT AGREE TO (OR RECEIVE WITH THIS 'VIP') MUCH LESS MY PRODUCT ***PLEASE DONT SEND THE AUTO REPLY TO EMAIL SUPPORT OR CALL YOUR #- BECUASE I'VE DONE BOTH NUMEROUS TIMES TO NO REPLY !!! ****As expected-their 'reply' was completely generic. I gave the order # - as i have on 10 emails and 5 voice mails not responded to. Respond to those instead of replying here on public forum to make yourselves look legit. Respond to the emails sent *** complete SCAM PEOPLE- PRETTY OBVIOUS DO NOT ORDER FROM THEM ** I have had to cancel my credit card to ensure they don't get another 'VIP' chargeUPDATE***01/02** STILL NO ORDER ANB8710 RECEIVED OR A RESPONSE TO EMAILS SENT TO CANCEL VIP** WEBSITE SAYS 'TOP NOTCH SUPPORT" AND I'VE NOT RECEIVED ONE RESPONSE TO EMAILS OR PHONE CALLS. AMERICAN EXPRESS NOTIFIED AS I HAD TO CANCEL MY CREDIT CARD TO ENSURE NO MORE ERRONEOUS CHARGES
I ordered Taylor Swift pajamas for Christmas and they never showed up I have been paying the membership fee since January. I cancelled 30 days ago and today, yet another “membership fee” was charged to my account. This company is ripping people off. I’ve now had to block the account from the monthly fees and will never see the TS jammies that started this nightmare. I want to edit my review by saying that they have made this right for me.Thank you for the quick and kind customer service.Blessings,Jeannie
RUN FROM THIS COMPANY! Ordered Taylor Swift PJs for my daughter in December 2024. Website did not state the pjs would not show up for weeks - said would ship "as soon as possible." In reviewing my credit card this month, I see Aurelle VIP has charged me $29.99 twice every month since. This is a total scam!!! I did not agree to this membership. I will be reporting the company to my credit card company and asking them to pursue a full refund of all charges
If I could leave zero stars I would. I attempted a purchase which I was charged, but never received confirmation. Then I attempted to call multiple hours of the day, no one ever answered. I left messages, I emailed and I left message directly on the website. I have yet to be contacted. Also, they attempted to charge me for the attempted purchase and then 10 days later another charge. I have had to file fraudulent charges with my bank. DO NOT order from Aurelle and Bloom!! They will take you card information and charge whatever they want without providing product and they REFUSE to respond to any inquiries!!UpdateSince writing this review, I have NOW received a response from Aurelle and Bloom stating my email is not associated with an order. If that is the case, then how was I charged twice by Aurelle and Bloom. This company charged my account twice fraudulently and is now saying my email is not associated with a purchase. I believe that is how Aurelle and Bloom fraudulently charge your card. You attempt to put in an order and it declines, but they then gain access to your credit account and then continue to charge.Update: since my email is not associated with and order according to Aurelle and Bloom, the information they are requesting is my card information. Which I will not provide over email. I have requested they call me.
On 12/2, I ordered a Swiftie Piano Calendar as an Xmas gift. Aurelle and Bloom had been advertised all over social media and the product was cute. I opted into the 6-7 day shipping option and paid $29.74 (order ANB5228). As of 12/22 there is no shipping information available, and when I call their phone number it doesn't even ring; just a prompt that says no support agents are available.Additionally, and the main point of my complaint, is 12 days later my credit card was charged $29.99 for a "VIP Membership." I saw later as I scrolled to the very bottom of the order confirmation email that I had been opted into their membership and that $29.99 would be charged 12 days after the first purchase date, and then every month after. I NEVER consented to be a part of this membership program, and at this rate, I will never be purchasing another item from this company. On 12/18 I messaged them via their Contact Form on their website asking for 3 things:1. At a minimum, cancel my membership on a go-forward basis2. Ideally, retro the cancellation back to 12/2 to refund the original charge given I never opted into this3. Cancel the order for the Swiftie Piano as all things indicate it hasn't even shipped and the gift is no longer needed.I didn't get a confirmation email of my outreach, so on Friday 12/20, I emailed them directly at their support email with the same request. I don't expect a reply to either outreach especially since their phone number is unreachable. I also recently noticed their confirmation email is signed "The Patriot Pros Network Team" and when I search that company, they have the exact same membership policy and horrible reviews about people being auto opted in without awareness. I'm hoping this review can help settle this. These type of scams are awful and should not be advertised on social media. To compound matters, when they did reply to my review (above) Aurelle and Bloom shared their canned response of, we can't locate your account, please email our support email with details. Had they read this review in full, they would have realized I DID email them on 12/20 after never getting a reply when I filled out their Contact Us form on their website. Aurelle and Bloom has my contact information, they have my order number (also included above), and they have voicemails from me personally requesting this be resolved. I will reiterate (as their reply to this review was useless), that at a minimum, I want my membership to be cancelled and never billed by their company again. Otherwise I'll be forced to seek legal action.
UPDATE Jan7:Support asked for info. Information provided. Zero response from Support. Stay Away. They are a scam. Can I provide a NO STAR REVIEW???I encountered same issues as reported by most everyone else including a $29.99 charge that was not known nor authorized. My credit card was then cancelled to defend any other unauthorized charges.Certainly not a reputable place to shop for holiday gifts.
I along with everyone else ordered the eras pyjamas for Christmas. Received them months later Had nearly $400 dollars come out of my account since then I didn't read anything about joining anything This is so wrong for them to do I'm trying to sort it out with my bank I would also like a full refund of money owing !!!Does anyone actually get their money refunded?
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