Review Time
My detailed warning review about this operation was recently removed. I'm reposting because people need to know the truth. You provided MARA number 1466320 which does NOT exist on the official government register at mara's official website- using fake or unauthorized agent credentials is illegal in Australia. You claim Melbourne CBD offices but your staff didn't even know what CBD means or provide a street address. You called from US, Australian, and Turkish numbers that all disconnect when called back - this isn't "global VoIP practice," it's deliberate untraceable communication to avoid accountability. You charged $535 USD with a .com domain despite claiming to be Australian-based (legitimate Australian firms use .au and AUD). Your "assessment" was reading a generic script with zero personalized document review or actual analysis. You called on Sunday, have no reachable support department, and provided no legitimate service worth the fees charged. I have documented everything: the fake MARA number, call logs from multiple countries, payment records, and email correspondence showing lack of substance. I am pursuing a chargeback through my payment provider. I demand an immediate full refund of all fees paid ($535 USD total). Case ID: 201719. IMMEDIATELY
THEY ARE SAYING CONTACT WITH US FROM THE CUSTOMER SUPPORT, THE ONE WHO TAKES THE CALL IS FROM A CAR DEALERSHIP COMPANY IN AUSTRALIA. THEY CONFIRMED THAT THEY DON’T HAVE ANY SERVICES RELATED WITH IMMIGRATION SERVICES. I WANT MY FEE BACK AS SOON AS POSSIBLE!!!!!!!!!
I utilized the paid service for assistance with a visa application. Here are my experiences: The service was claimed to be professional help, yet no significant progress was made despite payment. When I raised concerns, the company only offered a partial refund linked to conditions, including demands to remove public reviews — a clear attempt to suppress feedback. Correspondence indicated that support teams are outsourced and operate remotely. The privacy policy referenced only one jurisdiction, neglecting others despite handling personal data from an EU resident. In one instance, support shared another customer's details unnecessarily, raising serious concerns. Screenshots provided in response to complaints were mostly empty, with minimal information. The response to my formal data access request was inadequate — no personal data was provided, nor details on processing. No evidence has been shown that the company is registered to provide paid immigration assistance. I advise applying directly through the official government website — it's more cost-effective and eliminates third-party risks. I plan to report this company further once my refund is processed. They have attempted to suppress my review, but I will not be silenced.
Avoid this company at all costs; it feels like a scam! They lack integrity and have taken money from individuals seeking a better life. I requested a refund shortly after realizing no service was provided. After extensive research, it's clear they are not legitimate. They have attempted to flag my review, but I will continue to speak out until I receive my full payment.
They do not honor their refund policy, with poor service and long response times. I had to engage frequently when I noticed a lack of communication. I felt cheated out of my money, which has affected my mental well-being. I was advised to pursue other career options, and every interaction has been documented. I am very dissatisfied and have requested a refund, only to be told I am not eligible. I paid a significant amount and received minimal help. I would like my refund.
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Australia Express is an immigration and support agency established to provide our clients worldwide with professional counseling and migration services to Australia. We have offices in Melbourne, Sydney, US, Phillipines and Israel. The company has a dedicated team of highly experienced specialist immigration consultants including registered MARA agents and Immigration Lawyers who will help you through your visa process and in a smooth transition to starting a new life in Australia. See more
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