autoaidbreakdown.co.uk

4.1
4.1 Based on 201 reviews

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Average Rating

4.1

/
5

201 Reviews

5 Star
71%
4 Star
5%
3 Star
5%
2 Star
2%
1 Star
16%

Filtered Reviews

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Review Time

Ken Hardy
Regrettably your renewal system is…

Regrettably your renewal system is flawed and ambiguous- sums just do not add up - I had to make phone calls to clarify your intentions. Have now renewed but was close to cancelling

4
Date of experience: Sep 07, 2025
Paul
so much cheaper than the big-name brands.

Easy to renew covers both of us, whatever vehicle we drive, and includes home start. Nothing could be easier and so much cheaper than the big-name brands.

5
Date of experience: Sep 05, 2025
Customer
Mind at ease for a lone female driver

Got auto reminders, easy to pay or update anything online. able to download really fast and easy to save account info in app wallet on phones.Used AutoAid once when my car would not start leavening a car park following a funeral. Lady was really helpful on the phone and had someone coming to me under an hour. Been a single female and often driving long distances on my own been with AutoAid really puts my mind at ease.

5
Date of experience: Sep 05, 2025
Aarawak
An absolute diamond

Libbie was not only helpful, she was friendly and concise...absolute diamond.

5
Date of experience: Sep 04, 2025
polite respected…

they the customer service mostly i have spoken to three lovely women and the help and good respect and politecourtesy was a breath of fresh air thank you

5
Date of experience: Sep 03, 2025
Clive Briscoe
Needed to check whether I'd set up…

Needed to check whether I'd set up automatic renewal on my policy. Tina answered but there was some sort of computer glitch her end so she asked if I could hang on whilst she got it assorted. No problem. It seems that a few days ago there had been a few rises to items on my policy but she managed to clear these saying they were duty bound to honor the price on the renewal notice.Fair play and dealt with with professionalism and good humour.Thanks Tina!

5
Date of experience: Sep 03, 2025
ALAN SMITH
Renewing policy

Query dealt with quickly and efficiently in a polite and helpful manner

5
Date of experience: Sep 03, 2025
Simon
Easy to use

Easy to use, recommended by MSE. The only annoying part is the failure to get my title right, and the address right on the forms (Docto instead of Doctor, no spaces or capitals in the address) - irritating but not significant in terms of breakdown cover!

4
Date of experience: Sep 02, 2025
Michael Canavan
Why you will never be the AA or the RAC

Very much like Premiership Football teams, companies are always separated by what they consider the ‘little details’. The ones that are never the best companies are usually run by a fat bloke called ‘Dave’. Dave spends a lot of his day playing on his mobile and sniffing around the women in the office. Now are Auto aid run by a Dave??Well, try changing addresses with them. The call centre guy told me it’s a £5 charge, or do it for free on the website. Listen monkey, you have the old address for me. I’m helping you fix YOUR administration. And their is the difference: Their is obviously no money in changing addresses is their?But guess what: The AA and RAC DONT do that do they. They just change your address on the phone like a normal person would.I’ve give you 3 stars instead of one as it’s an easy fix….just fix it.Auto aid….3rd place losers always. 🤷‍♂️

3
Date of experience: Sep 02, 2025
Les Polden
Great service.

Only had to ask for assistance once over the years and the service was first class from start to finish,great for peace of mind.

5
Date of experience: Sep 02, 2025

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