Review Time
Told that my payment was declined but no reason given or information on which card was supposed to have declined it. I then followed the instructions given in this email and the payment went through with no problem at all as it should have done when AutoAid attempted to do it.
Been with Autoaid many years and up until now would always have rated them 5 stars and recommended them to others. But having had to use them this Bank Holiday weekend all that has changed. When I called the breakdown number I got directed to use their app or website, instead of being able to talk to a real human being. Using the app took far longer than any phone call would have been, as it was a total faff. I'm sure there are people out there that love an app for everything, but some of us don't!And this morning I've just been called and told I have to pay an additional £25 as my car is over 10 years old. All my cars have always been over 10 years old, and never before have I been charged extra. And what relevance is the age of a car when the cause of the breakdown are 2 flat tyres? Auto renew has been cancelled and I'll be taking my business elsewhere.
Every year AutoAid offer to renew my policy at significantly higher cost than I can take out a new one with them. This year £96.04 vs. £79.18 for exactly the same cover. So every year I have to tell them not to renew my policy and then take out a new one.
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