Review Time
The one time I genuinely needed auto aids' help, these guys totally and monumentally let me down.
I'm a pensioner and got stuck in snow on a fairly steep hill. After all the usual tricks my tyres just wouldn't get a grip on the road so I rang for help as the temperature plummeted below zero and it became pitch dark on the isolated country lane.
After a long phone call giving all my detailed information the operator said I wasn't covered, despite being covered for " Home start, roadside assistance, nationwide recovery to any UK destination, unlimited call outs." They said they could rescue me but they'd have to charge me. Really? Shortly after the call, three guys in a 4x4 stopped and pushed me up the hill. It took all of 30 seconds. Thanks for nothing Auto breakdown. I shan't be renewing with you again.
Absolutely woeful company. They never cancelled my policy when I called them in Sept 2021 when I scrapped my car.They never sent any notifications for several years.They did manage to continue charging me. Year after year.They don't allow access to previous invoices.I called in Friday when they sent their first reminder in 2 years. I got told "we are too busy so speak you you just now. I will send a callback request and you will be called before 5.30.I'm still waiting.I sent an email yesterday asking for a full refund plug 8% interest due to their total lack of transparency and dubious practices.Colour me shocked that I never got a response.I also posted a polite message on social media. It never got answered but I did get deleted.What an unsavoury bunch they are.I'll get my refund.I just don't want you to have to deal with this mob.If it takes a civil claim. That's what I'll do.I have proof of every statement.
Broke down 180 miles from home . Auto aid were very efficient, coordinated the recovery process , kept me informed as to who would be coming and when. Checked to make sure all was ok. Got me safely dropped off at my local garage. Very impressed with the service
The one time I genuinely needed auto aids' help, these guys totally and monumentally let me down. I'm a pensioner and got stuck in snow on a fairly steep hill. After all the usual tricks my tyres just wouldn't get a grip on the road so I rang for help as the temperature plummeted below zero and it became pitch dark on the isolated country lane. After a long phone call giving all my detailed information the operator said I wasn't covered, despite being covered for " Home start, roadside assistance, nationwide recovery to any UK destination, unlimited call outs." They said they could rescue me but they'd have to charge me. Really? Shortly after the call, three guys in a 4x4 stopped and pushed me up the hill. It took all of 30 seconds. Thanks for nothing Auto breakdown. I shan't be renewing with you again.
Today I had a puncture and called Autoaid after not being able to contact Volvo Assist (at least 1hr wait time to answer the phone!). I got through to Autoaid without pressing too many options and spoke to Rebecca who was on it straight away. It was even more impressive as I had not got my policy details with me but she was quickly able to reassure me that I was covered. I was kept fully informed of the progress of the recovery vehicle and its whereabouts. It's nice to know that when i pay my premium and need a callout that it all works smoothly; thank you so much.
Very disappointed with the car recovery service. I waited around 7 hours in total and had to call nearly 10 times. Every time I called, I was told the driver would arrive in “30 minutes,” which clearly wasn’t accurate. Even after finally getting a confirmed time, the recovery still arrived about 3.5 hours later than promised. Poor communication, long delays, and very frustrating experience — definitely needs improvement.
Had a flat tyre at a holiday cottage whilst away on holiday in Lake District. I know it’s a challenging job without the tools I’d have at home. So, called Autoaid for first time ever. I’d taken a policy with them based on MSE suggestion. Got a text then a call from Chloe in Colchester suggesting I didn’t have a current policy. Turns out their system didn’t recognise hyphens in a name! So, she corrected this and called for a breakdown person. Stuart (Furness Recovery) arrived after about 1 hour and swapped the flat tyre with the spare. No fuss, no hassle and he was a very polite and nice guy too. So, full marks for the repair but on 4 stars due to autoaid poor systems/admin.
DO NOT USE. Paid for 2 years then when tried to use was told it didn’t cover cars over the age of 15. Unfortunately it had just auto renewed (I didn’t request Auto renew either). I thought there was a 14 days cooling off period but still got charged cancellation fee of £25.50. Absolutely disgusted and feel like I’ve been scammed.
I was not alerted about auto renewal, or aware it had been activated by default. Despite contacting AutoAid on the morning my cover was renewed, they could not cancel without high fees. Two advertised email addresses do not work, so I requested a callback from a manager to discuss, but only the same customer service agent called me back still unable to help. Zero help or loyalty shown. Unimpressed. I feel forced and trapped to continue the cover for one more year, then will be looking elsewhere.
I’m writing this review whilst still waiting for a recovery vehicle. I’ve waited for over 3 hours on a dark country road, and have been told that it will be at least another 30 mins.I consider this to be a really poor service and would recommend that you choose another company, one which guarantees a maximum recovery time
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